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Phone Systems

What Is A Hosted Telephone System And How Exactly Does It Work?

A hosted telephone system means your communications are operating in the cloud, instead of in your physical office. It is perfect for remote workers, micro, small and larger businesses and organisations also ideal for client assistance divisions and call centres.

Some of the benefits are: 

  • No upfront costs are incurred for equipment.
  • Highly flexible communications systems ready for the future
  • Total control for smart internet devices

Hosted telephone systems use cloud-based technology which eliminates the requirement for expensive equipment on location and simple or ISDN phone lines from telephone suppliers. Putting it simply a business telephone system is connected via the internet and the telephone framework turns into some software instead of physical equipment. 

The cloud location is also known as Hosted PBX (Private Branch Exchange) and can be received through rented/leased (private lines assigned to your business). It gives an adaptable, dependable and practical approach to deal with your communications and once installed can be intelligently controlled, and extra features can be added to suit your business requirements. 

With this set-up, Teleproject Uk will house the Hosted PBX and handle the tech and any maintenance of the framework if any is required. 

To compare: a conventional telephone system requires you to have it housed within the physical office and is connected to an ISDN line. When calls come into the office call, every individual member of staff requires a physical desk phone. With hosted communications, the call can be taken on a ‘softphone’, a phone on your desk or mobile application. 

As many businesses know, BT will switch off and retire all ISDN (Integrated Services Digital Network) services in 2025. We believe hosted communication is the best and most future proof option as it uses Data Connections to receive calls. 

So, how do hosted telephone systems work? 

Hosted communications use a similar LAN network as office internet does and connects to the internet provider (IP)

Hosted comms send information securely and safely via the internet through a dedicated connection for your business.

For calls that come into the business, the phone will establish a connection to the internet provider (IP) network, then over to the remote host. The dialled number will get quickly connected and sent through to the appropriate office, department or individual within the business.

The system needs a private connection and an appropriate bandwidth to work well. When we say ‘bandwidth’ this refers to the rate or speed at which data is sent across an IP network. When hosted systems or Voice over Internet Protocol (VoIP) solutions are installed, the bandwidth can be measured and upgraded (if required) to achieve the best performance for the hosted telephone system.

These systems can be accessed via dedicated handsets connected to the internet and offer a range of enhanced features. These internet handsets or virtual phones are recommended and chosen before installation, at which point complete training can be arranged.

Once ready and setup, a business can manage international communications across multiple sites through a simple interface.

Categories
IVR

Why Interactive Voice Response (IVR) is essential for Businesses

Why Interactive Voice Response (IVR) is essential for Businesses

To stay head and shoulders above your competitors these days, you have to invest in top-notch technologies. Interactive voice response ( IVR ) has been one of the must-have technologies many businesses have invested in over the years and there’s a good reason for this.

IVR systems have a great impact on businesses small or large and have stood the test of time. Most importantly, businesses can gain a competitive edge over other businesses with an IVR system and IVR Payment Processing, because it can improve your business operations and increase efficiency.

An IVR system is made up of a computerised system that aids in answering incoming calls and sends them to the suitable destinations within your business premises. You can retrieve vital information from the database using this platform, and it’s easy to automate tasks that will require a team of professionals.

What to Know About Interactive Voice Response

There is a deep-rooted history concerning the use of an interactive voice response system. This system was introduced into the business industry as a means to quickly and efficiently automate business processes. The idea was to save a small business’s operation time spent answering customers’ inquiries. Hence, it guarantees quick opportunities to serve customers in need of the information they are looking for.

For many businesses, the IVR system offered an opportunity to use an unrefined kind of self-service technology available in many phone systems worldwide. The first models of auto business assistants came with limited functionality and allowed less interaction. For many businesses, they had to invest in improved and high-security protocols.

Significantly, it was not easy to make improvements on the systems as they were not designed to keep up with growing business operations and customer demands. Businesses needed to grow, and they had to go for a solution that will keep them afloat and effectively satisfy clients’ needs, this pursuit led to the advent of IVR and IVR Payment technology. Advancements in the telecoms industry, more so the interactive voice response systems functionality, can be attributed to improvements in the earlier models. New and better technological developments like computer telephony integration (CTI) guarantee the effective exchange of information between phones and computers. CIT technology makes it easy to input telephone information into databases, and it can be stored based on customers’ account information.

Computer telephony integration makes it easy for a computer system to execute automatic call transfers and dialling. These systems utilise a dual-tone frequency signalling (DTFS) to facilitate effective information exchange between phones and computers. More features like Automated Speech recognition (ASR), has impacted how customers make inquiries.

Types of Interactive Voice Response Systems – What to Know

The key types of IVR system widely used these days include:

1. Inbound IVR Systems

Inbound IVR systems are widely used to automate a business’s answering and calling processes. Caller-routing is an excellent application whereby a caller presses the phone’s touch screen and is immediately directed to a specific destination.

These systems can as well be used in retailing to offer services and products over the phone. Other areas include telephone banking, loan application, and the healthcare sector to provide discharge and admission records.

2. Outbound IVR Systems

Outbound interactive voice response systems help remind clients of upcoming meetings and appointments. These systems offer a means to save more as a business can streamline the entire process using an automated system to make multiple calls. This is an incredible way to improve employee productivity while focusing on other essential duties or aspects of their work.

How IVR Systems Can Benefit Your Small Business

IVR systems are a valuable investment and will impact your business significantly in several ways:

• Guarantees 24/7 effective communication. You can answer customers’ inquiries without any worries regardless of the time of the day or night.

• They increase customer satisfaction. These systems automatically help cater to volumes of calls and without any shortcomings.

• Lowers cost of business operation. There is no need to hire multiple workers as this system will automatically handle relevant calls or queries.

• Enjoy customised customer support regardless of the language one is using.

• All calls are recorded for future references and analysis.

Implement IVR Best Practices into Your Business

Interactive voice response technology offers your business a means to grow and overcome competition. These systems provide a means to keep in touch with customers and avoid unnecessary communication difficulties. You shouldn’t have any reservations about investing in these telecoms systems as the benefits are potentially business-changing.

Working with Teleproject UK we can discuss your requirements and tailor a system to meet your needs. 

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Uncategorized

The business benefits of IVR technology

Interactive Voice Response (IVR) technology is a growing industry that provides enormous benefits across a range of applications and use cases. Organisations can improve their customer experience, internal workflow, and overall efficiency by implementing cloud-based IVR to address call centre needs. 

Choosing the right IVR voice response systems technology phone solution will vary between applications. It depends on a number of factors, including regulatory compliance (e.g. GDPR, PCI), customer base, and other industry-related specifics.
However, as a solution for operational improvement, IVR is universal. 

CUSTOMER EXPERIENCE

Customer experience has never been more important than it is today. The modern customer will not wait longer than a minute on hold. To address this and ensure the best possible experience for your clientele, technologies including automated callbacks, call centre analytics, and conversational Ais can all be employed. 

Together, these solutions empower businesses to handle more calls and reduce customer wait times. Up-to-the-minute customer satisfaction analytics allow you to hone the process even further, virtually guaranteeing improvements to your brand and your bottom line.

While chatbots and other online tools have been around for a while, modern improvements in sophisticated IVR Systems (Interactive Voice Response) allow customers to interact with and gain assistance from high-quality, sophisticated AIs directly over the phone. This reduces complexity, increases customer access, and removes the need for internet access, 2-factor authentication, and other barriers.

Consider the following when weighing the benefits of IVR for customer experience:

  • In quickly growing, highly competitive industries, customer experience plays an outsized role as a predictor of success. This has now been the norm for nearly a decade or more, making the reliability and accessibility of IVR call centre technology practically mandatory.
  • For many companies, improvements in customer experience can be directly shown to have a positive relationship with ROI. Cloud solutions with scalable costs, like those offered by IVR technology, make this link even clearer.
  • The personalisation options provided by cutting-edge IVR will facilitate modern requirements for success: effective self-service technology and fast, highly adaptable call centre agents as well as happier customers acting as a customer service tool.

WORKFLOW EFFICIENCY OF IVR

Automation in IVR can almost certainly save your organisation money – the average cost of a single human-to-human phone interaction is now above £12, making AI financially appealing. Scalable Cloud solutions were designed with this sort of efficiency in mind and can adapt at peak times. 

Scalability 

100% uptime, 24/7 availability, and no lag time or inefficiency during spikes in call volume improves business efficiency and customer calls. These are the kinds of results that are available right out of the box with IVR, without even getting into the further automation that can be done with API integration.

Insights

Onboard analytics allow for near-instantaneous feedback, and automated survey data allows for even deeper insights – all without any increase to your workforce. This allows you to improve your services in real-time, meeting the complex demands of the modern consumer. 

Workflow efficiency isn’t about cutting corners, it’s about rounding edges and making every aspect of your organisation run more smoothly. 

Consider the following:

  • In the past, efficiency has generally come with a high price tag: a larger or more highly skilled (and therefore more expensive) workforce. IVR for call centres or contact centres allows you to get the same results with less cost, so you don’t have to pass anything off to the customer.
  • Phone calls are no longer simply two-way communication – they are a part of the digital technology ecosystem, with as many possibilities as any other messaging medium. 
  • IVR is a digital-analogue compatible system, taking in data in multiple forms through voice or alpha-numerics from SMS.

SECURITY & COMPLIANCE

There are two primary compliance standards in the IVR industry that are important to know for anyone looking to implement this technology.

Payment Card Industry (PCI) Compliance

This standard requires all software to be free of vulnerabilities related to payment cards (e.g., credit or debit). Only authorised personnel can access data of this type, and all information must be handled and stored safely and in an encrypted fashion. Cybersecurity emergencies are real, and your vendor should have contingency plans in place for a number of possibilities.

General Data Protection Regulation (GDPR) and Data Protection Act (DPA) Compliance

The GDPR and the DPA, like PCI, are intended to serve the privacy rights of your customers. However, this compliance is related to general data protection, including health and patient data, rather than payment. Health information is highly proprietary and may not be sold or shared with third parties except under strictly regulated circumstances. Any IVR software company should clearly detail which of its employees is responsible for handling this sensitive data. 

Security and compliance are critically important to the successful implementation of a unified communications product such as IVR technology. The following points should be taken into consideration:

  • The National Archives and Records Administration has shown that of companies who lose their data and are not able to retrieve it within 10 days, 93% have gone out of business within a year – take security seriously.
  • PCI compliance can be validated and certified annually. 
  • Compliance technology is often generally applicable – one company’s platform can be used at another company to the same effect. This can cut down on costs. 

Conclusion 

IVR software and Voice Recognition is allowing call centres and other customer-facing organisations to enhance their workflow efficiency and customer experience with proven ROI. By ensuring the implementation of such software is carried out in compliance with all the necessary regulations and standards, IVR data can be used safely, securely, and to great benefit. Once in place, analytics and real-time feedback, along with a nearly unlimited degree of personalisation through API integration, make IVR technology virtually unparalleled as a solution for today’s highly complex interactive spaces.

Need to know more about the specifics of how an IVR solution could be implemented at your call centre or business? 

Contact us any time – our experts will be able to consult with you and find the perfect fit.

Categories
IVR

IVR Software: The Future of Payment Processing

IVR Software: The Future of Payment Processing

Interactive Voice Response software, or IVR software for short, often gets a bad reputation. However, this reputation exists not because of the concept itself, but rather the frequently poor implementation of IVR software or IVR Payment Solutions into already established businesses. At Teleproject UK, we’re looking to change the way the industry views IVR software by creating IVR systems that stay on the cutting edge, with robust infrastructure and constant support.

Teleproject UK Offers Cutting-Edge IVR Payment Processing

With our revolutionary approach to IVR systems. Teleproject UK can help your business stay on the forefront of customer service, especially when it comes to payment processing. There is no question that a properly-implemented IVR system can make a gigantic difference when it comes to how easy it is for your customers to make their payments on time. A working IVR system can drastically increase the ease with which customers can make their payments, as well as the ease with which you and your business can receive them. With our exceptional skill and passion for IVR. Teleproject UK is the ideal partner to help bring your business, school, or other company up to the cutting edge of payment processing.

Why IVR Is the Ultimate Option for Payment Processing

No Hidden Fees for Your Customers

The fact is, when customers are forced to pay hidden fees when making payments, it often breeds contempt for your business. The more agitated customers become with the practice of hidden fees, the less likely they are to continue offering you their patronage. With a properly-implemented IVR system from Teleproject UK payments can go through effortlessly, with no need for hidden fees. This means that customers will be happy and satisfied with their transaction every time.

No Processing Payments for You

Not only does an IVR system from Teleproject UK mean no hidden fees for your customers, but it also means no processing payments for you and your business. With other systems of payment processing, fees can severely get in the way of overall profits. When fees start to add up. that means you will have to increase the price you are charging customers for your services. This, in turn, can drastically affect the overall veracity of your business. With our IVR payment processing, you can forget about payment processing fees and focus on providing the best service for the best price to your growing customer base.

IVR card payments

Self-Service Means Less Staff

Another area where a well-implemented IVR system can save you money is in staff. Often, payment processing will require a whole team of individuals working around the clock to provide customer service to your clients. By outsourcing your payment processing to Teleproject UK you will be saving a bunch of time, energy, and money. A functioning IVR system will allow clients to pay their bills on time with no outside help required and all via their telephone keypad.


Proactive Customer Service

As businesses move away from one-on-one customer service to more digital modes of customer interaction, the means clients use to interact with your business digitally become more and more critical. By working with Teleproject UK. you can ensure that you are working with a trendsetter in the field of IVR payment processing. We have a growing infrastructure of support that will help keep you and your business on the cutting edge of customer service well into the future.


IVR Payment Processing Offers Unprecedented Protection

Not only will a good IVR payment processing system help increase your customers’ overall experience with your business, but it will also offer your business unprecedented protection when it comes to each and every transaction. It can do so by providing a complete and
easy-to-find database of all customer payments. With an IVR system from Teleproject UK every payment will have a paper trail, meaning that if your business ever needs to dispute a charge, you will have all the evidence needed to back it up.

IVR Card payment image

No More Unnecessary Chargebacks!

With other payment processing systems, businesses run the risk of falling victim to illegitimate chargebacks. A chargeback occurs when a business is forced to refund a received payment through the bank or credit card payment. While chargebacks may occur legitimately, many times they occur illegitimately. Without a proper record of all transactions, however, businesses may have a hard time fighting back against the claim of a chargeback. Many times, companies are forced to absorb the money lost on the chargeback and hope that it doesn’t happen again. With IVR payment processing from Teleproject UK fighting back against wrongful chargebacks has never been easier.


Automatic Recordings of Each and Every Transaction

With IVR payment processing from Teleproject UK. you can have all of your transactions automatically recorded. This means that each payment a customer makes will have a permanent log that can be easily found and accessed. With this complete call record, your business can have everything it needs to protect itself should any complications arise. With Teleproject UK recordings can be easily set up and accessed whenever you need.


How Teleproject UK Stays on the Forefront of IVR Technology

Teleproject UK was created with a passion for bringing IVR technology to it’s rightful place at the forefront of customer service. We aim to do so by revolutionising the current approach that most businesses have to IVR payment processing. Whereas many businesses will simply use IVR payment processing as an optional mean for payment, something that clients can use after office hours when no actual customer representatives are available on the line. IVR aims to make IVR payment processing the main means for receiving payments for all businesses.

In order to do so Teleproject UK implements proactive monitoring of it’s IVR systems to see when and where customers are having trouble with the current set-up. By seeing where and when customers are reaching snags in our IVR processing systems, our systems are allowed to evolve, offering the best customer experience possible each and every time.

With IVR payment processing from Teleproject UK your customers are guaranteed a simple and intuitive experience whenever it comes time to make a payment. As well, our text messaging systems can help notify customers whenever a payment is due. Meaning that you will have fewer customers forgetting to make their monthly payments. Little things like this are what give IVR payment processing systems so much potential, and that potential is what Teleproject UK aims to tap!


We Can Help You Attain Effortless PCI Compliance

Another great thing about working with Teleproject UK to create a payment processing system for your business is that it allows your business to achieve PCI compliance effortlessly. For those who don’t know, achieving PCI compliance is a never-ending battle that only gets more and more complicated the more payments you are receiving. With an IVR payment processing system from Teleproject UK your business is guaranteed PCI compliance the easy way.


What Does It Mean to be PCI Compliant?

PCI. or PCI-DSS. is an acronym that stands for “Payment Card Industry Data Security Standard”. If the name doesn’t give it away. PCI is used to refer to a set of basic security standards that all payment processors are recommended to follow so as to ensure the best protection for them, their clients and customer data. While payment processors are not specifically required to be PCI compliant, they will definitely be losing a large potential chunk of their customer base if they aren’t. PCI Compliance Process is vital.


Why Should Businesses Work to Be PCI Compliant?

Being PCI compliant is beneficial not only from a marketing standpoint, but also because of the protections it offers for you and your clients.

There is a lot that can go wrong when it comes to payment processing and card details, and achieving PCI compliance is a proactive way to assure both yourself and your clients that your payment processing system is safe and secure.


How Does a Business Become PCI Compliant?

For businesses, the road to PCI compliance can be fairly difficult. The more payments you are processing, and the more means by which customers are allowed to make payments, the more difficult it is to achieve total PCI compliance.

As well, once compliance is achieved, you will have to annually reevaluate your entire payment processing system to ensure it meets the next year’s PCI standards. Since achieving PCI compliance is essentially a never-ending battle, having a third-party payment processor that can meet PCI standards for you is often the preferred option for businesses. Teleproject UK will ensure PCI-compliance for all of it’s payment processing systems, meaning that you and your staff don’t have to worry about it!


Get Started with Teleproject UK Today!

If you are a business, school, or other company looking to get into the cutting edge of IVR payment processing, get started with Teleproject UK today! 

We can help pave the road to the future for your business, ensuring that all customer transactions go off without a hitch! As businesses move farther away from one-on-one personal interactions, the importance of a proactive and evolving IVR payment processing system only increases. 

By working with Teleproject UK you are ensuring that your business is staying on the cusp of customer interaction, providing the ultimate customer experience for all of your clients as well as bringing down operational costs. The fact that IVR payment processing can save you both time and money is simply an added bonus.

Categories
IVR

3 Ways Cloud IVR Improves Your Healthcare Communications and Operations

3 Ways Cloud IVR Improves Your Healthcare Communications and Operations

Inefficiencies in communication, especially in the healthcare industry, can negatively impact the condition and recovery of your patients as well as patient experience. Moreover, it can also leave an unpleasant impression on patients and families who require prompt medical help. 

That said, you must act immediately if you are noticing breakdowns in your communication, both internally and externally. If left unaddressed, these issues can escalate and significantly lower the quality of care you provide for your patients. Ultimately, it can damage your reputation and affect the funding you receive to support your operations.  

This is where the importance of having the right communication tools comes into play. Interactive voice response system (IVR), in particular, is a powerful tool you can utilise in tandem with your voice channel to deliver convenient and customer-friendly service to your patients. 

Here are some applications of IVR in your healthcare communications that are worth exploring. 

 

1. Appointment Management 

The interaction between you and your patients is central to your healthcare service call center. That said, it is worth noting that all of these interactions usually start with an appointment or customer call. How you make and keep these appointments influence your performance, the reputation of your healthcare agency and ultimately customer satisfaction and customer expectations.  

Unfortunately, patients inevitably miss their appointments from time to time. Sometimes, they may show up late or ask to reschedule at the last minute, and this can easily dislodge your schedule for the day. 

Integrating IVR into your healthcare communications, patient experience and contact center allows you to send out regular appointment reminders for your patients to avoid these instances. It can be through SMS messages or pre-recorded phone calls. Additionally, you can customise when these reminders go out according to your preference. 

 

2. Medical Information Collection 

Integrating the technology into your communication system lets you use apps that allow you to record personalised test results and attach them to a patient’s medical record. When recording, you can use a combination of pre-recorded audio and text-to-speech for general test results. 

As soon as the recording is entered into the system, the app can call the patient and replay the recording for them to hear. If they have questions about their results, you can use the same technology to connect their calls directly to a nurse or a specialist. 

 

3. Asset Management 

You often work with a lot of medical equipment to provide the best care for your patient. If your facility is relatively big, however, finding the location of the right equipment can be a chore. This is another aspect where interactive voice response systems and unified communications can help. 

Using cloud IVR applications and IVR Software, you can assign an ID to a piece of equipment in your premises. When one of your team needs a particular apparatus, they only need to call a number and input the device ID. They will then hear a response dictating the current location of the apparatus in question. 

Having such integration makes it easier for providers to find critical medical equipment when they’re in a race against time. 

 

Conclusion 

There are various uses and applications of Cloud IVR solutions in your healthcare system and call center solution . Aside from the three mentioned above, you can also use it to transfer critical information quickly, identify a patient’s post-procedure issues faster, and automate the dissemination of prescription information. 

Your agency may be performing well at the moment, but there will always be room for improvement. You need to constantly find ways to refine your service and healthcare communications. In this regard, IVR is a technology that can remarkably streamline your processes and empower you to serve your patients in more unique ways. 

If you require hosted IVR solutions in Cornwall and surrounding areas, we’re the ones to call! We specialise in cloud-based telecom phone systems and Cloud based IVR call management solutions.

More importantly, our phone systems can be configured to meet your agency’s requirements.

If this sounds like what your healthcare agency needs, get in touch with us today! 

Categories
Cloud based communications

VoIP and the 3 Reasons Your Business Should Switch to it in 2020

VoIP and the 3 Reasons Your Business Should Switch to it in 2020

Telecommunications remain a powerful tool in business communications today, especially as technological advances introduce digital solutions that enable companies to establish an effective communication system and deliver high-quality customer service. 

It is a fundamental function that creates the opportunity to introduce flexible work anywhere in the world, especially since the rise of technological advances like Voice over Internet Protocol (VoIP) telephone systems. 

In an internet-driven landscape, integrating VoIP phone to replace traditional analog phones prove to be the most efficient way to improve data sharing, accessibility, and enhance customer relationship management. 

With that in mind, the list below explores how Voip phone technology can benefit your business today: 

Benefit #1: Mobile and Flexible 

One of the biggest benefits of integrating a VoIP phone system to your business is that it opens up mobile opportunities, which means you can run your business on the go anytime and anywhere. Without being restricted to a fixed phone line in your location, you can leverage flexible working arrangements and move as your business demands without paying extra cash to make international calls. 

Benefit #2: Versatile and Easy-to-Integrate Features

Seeing as you only need a stable internet connection to access work, integrating new features will be easy as a few clicks of a button. VoIP service provide multiple functions, allowing you to multitask and boost your productivity on-demand.

Adding features can be done swiftly and removed without a hitch, allowing you to utilise tools that best suits your needs – be it from improving your video conferencing capabilities, including voicemail-to-text transcriptions, call routing, and more. 

The versatility and seamless transition make Hosted VoIP the best systems that can facilitate your growth. 

Benefit #3: Improve Client Interaction 

Telecommunications play a pivotal role in maintaining the relationship between your business and its clients. Setting up phone calls and meetings with foreign markets means you need a system that can speedily meet your demands at any moment’s notice. 

It’s easy to miss calls back in the early days of telecommunications, but with VoIP systems’ help, you can ensure all requests will not remain unanswered by choosing where it will connect when no one answers in the first few rings. 

Transmitting the call to different devices or offices means you can maximize your productivity and eliminate the waiting time for your clients, allowing you to establish a more efficient client interaction. 

The Bottom Line: Implementing A VoIP System Can Boost Your Flexibility And Offer Remote Capabilities For Your Business 

Businesses are moving to the cloud as the landscape becomes more digitized by the minute. These changes are revolutionising old systems, allowing organisations to leverage the internet to boost their communications efficiency. 

Making the switch to VoIP calls means keeping up with the tides, but working with the right VoIP Phone Systems provider is just as crucial. Here at Teleproject, we offer advanced, cloud-based phone systems to a range of businesses in the UK.

Get in touch with us if you need Cloud Based VoIP solutions and see what we can to streamline your telecommunications and how you can benefit from VoIP. 

Categories
Cloud based communications

Staying Power of Voice in Business Communications

Staying Power of Voice in Business Communications

One fact that all the best entrepreneurs and businesses know is that stagnation can mean the death for any business. In a world in which new technologies and innovations are constantly being developed, the business that succeeds is one that manages to adapt to all these changes. 

One change that enterprises must keep up with is how customer service and the customer experience (CX) evolve. More and more, companies are thinking about improving CX using the various technological options that come to be. But while innovation does matter, keeping your head in the future might jeopardise the present, as adding new options might confuse the customers who are used to a certain thing.

The staying power of voice communications

This is one particular reason that voice communication – through telecommunications or other channels – is here to stay. After a century of use, it still remains one of the most efficient and widespread ways to deliver and exchange information in real-time. 

The wonderful thing about voice systems is that they don’t necessitate an internet connection. This makes it a reliable staple of business communications, featuring unparalleled reliability and accessibility. Even in the case that internet services fail, the telecommunications system will remain up. 

With nearly every person having access to some form of voice communication, whether on their phones or in their existing landlines, it is not a pathway you can ignore. 

Voice communication also solves the problem of the immediate nature of customer demands. 64% of customers expect to receive real-time assistance when they make an inquiry, and voice business communication is the quickest way to respond to this demand. 

 

You can use Interactive Voice Responses (IVR) to make it easier for both you and your customers

Interactive Voice Responses can add a level of intuitiveness to the way you deal with customers, as it can narrow down their concerns before they even speak to a customer service representative. This even has the added effect of allowing you to optimize your customer service operations, allowing representatives with different areas of expertise a more focused approach with their disciplines when dealing with customer concerns.

The wonderful thing about this is, with just the right amount of tweaking and intuitive design, your IVR system can be designed to completely replicate the web experience. You can provide all the same options to customers who prefer or need an auditory experience as opposed to a visual one. 

With the right tools and strategies, you can create an automated system that relies on self-service, easing employee operations and providing a convenient real-time form of communication between your business and the customer. 

 

In conclusion

Even with email, chatbots, and other digital communication channels, voice communication remains a staple in business, especially with the 91% customer retention rate offered by taking a multi-channel approach to your communications. So long as you use intelligent strategies such as IVR to manage your voice communications, you should expect to see positive results.

If you’re looking for a provider of innovative voice communications in the UK, send us at Teleproject a message.

We employ all the latest cloud-based technologies to help businesses and schools. 

Categories
Cloud based communications

4 Reasons Your Estate Agency Needs Cloud-Based Telephone System

4 Reasons Your Estate Agency Needs Cloud-Based Telephone System

One of the essential foundations of a great company is having an excellent communication system. Everything that is done daily and its success is all because of excellent communication. It is particularly evident in estate agencies. 

When running an estate agency, communication is one of the gears that keep your machine moving. On a regular day, you will have to talk to numerous clients, colleagues, partners, and suppliers, and keeping track of all this information can be challenging. A lot of companies have been upgrading their telephone system to cloud-based. It sounds pretty fancy, but it’s quite simple. Here are some basics on cloud-based telephone systems and why your estate agency needs one:


1. Versatile telephone system for Estate Agents

Cloud-based telephone systems, unlike traditional methods, allow your company to make phone calls, send, and store data over the internet. This type of system is versatile because of its many functions. You can make and receive calls from your co-workers and agents, save and store data (such as voice mails), use other messaging tools, and hold video conferences. There is no need to be in one place with all your employees to discuss important matters anymore.

2. A better way to manage calls and messages

The problem with traditional telephone systems is that you can be missing important messages or calls. With cloud-based telephone systems, you can make and receive calls while you work remotely. Another advantage is that you can track reports of missed calls and client calls done by your agent. This way, you can find ways to improve communication. Because cloud-based telephone systems have an option to record calls, it will help you develop better customer service. You can create a better system in interacting with agents and clients based on the data you gather.


3. More natural way to communicate with your team

Having a cloud-based telephone system in your estate agency will allow you to hold conferences and meetings anywhere. That is both cost-efficient and highly practical for you and your employees. 

Another advantage of having this type of telephone system is that you can manage your employees’ workload and align everyone with the day’s tasks. Aside from that, you’ll get reports on messages and calls that went through the system throughout the day. Cloud-based telephone systems enable you to contact your team from anywhere. So if issues in the agency arise, or if there is something urgent that needs to be done, reaching a team member wouldn’t be a problem.

4. Better customer services

Since employees will have access to your telephone system, missing essential calls will decrease, and employees will be able to accommodate clients immediately. This feature is critical because it allows you to be able to track how your employees communicate with your clients and find areas in which you can improve. 

Customer service is incredibly essential to help build your agency’s reputation and a trusting relationship with your clients. Cloud-based telephone systems can help you ease communication problems and be more accessible to your customers.

Conclusion

If you want to upgrade your estate agency’s communication method, switching to a cloud-based telephone system is the right choice. You can track, manage, make, and receive data all in one system, which is incredibly cost-efficient and practical. If you want to receive real-time results and get to work efficiently, cloud-based telephone systems will do the trick. 

Are you thinking of finally putting your traditional telephone system to rest? We offer businesses cloud-based telephone systems in the UK. Our range of clients include new home builders, schools, car dealerships, estate agents, and more. Start communicating better with your team with a cloud-based telephone system. Request for a call from us!

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Cloud based communications

5 Benefits of Using Cloud-Based Telephone Systems For Schools

5 Benefits of Using Cloud-Based Telephone Systems For Schools

Schools and educational institutions today are constantly undergoing unprecedented changes, which threaten the stability of such institutions. Such changes require the owners to devise ways to reduce operational costs, improve the efficiency of their processes, and drive growth for the benefit of their students and stockholders. 

If you are facing the same challenges, one aspect you can look into is your phone system. Although these may seem like the last thing you need to be concerned about, moving from conventional landline systems to advanced technological ones, such as a cloud-based hosted VoIP system, may significantly increase the efficiency of your school’s operations.

To cement that point further, here are five astounding benefits that a cloud-based telephone system can bring your school:

 

1. It Connects Your Whole School Easily 

Having a cloud-based telephone system for schools will work to your advantage, especially if your school has multiple buildings and offices that are scattered across the city. 

You will no longer need to have installed any wires, cables or Centrex lines—which provide extended services such as call transfer. Aside from the inconvenience of setting up traditional landline systems, the whole system can also be very costly and time-consuming to proceed with.

With a cloud-based office telephone system, you can bring total connectivity to your institution regardless of the distance. Aside from that, your teachers and staff won’t need to work near the wall phone jacks to stay connected, making them a bit more mobile to handle other tasks.

 

2. It Helps Your Staff Stay Connected Wherever They Are 

Your staff will not always be in the office, which makes keeping in touch with them a challenge – especially if they’re out attending conferences or workshops. Moreover, as we are still in the middle of a global health crisis and everyone is advised to stay at home, your landline systems are most likely not useful when your staff is working from home. 

That said, cloud-based telephone systems allow you and the whole team to stay accessible wherever they are from. As long as their smartphone or desktop is connected to the system, they will be able to stay in touch, allowing for more seamless communication to keep your operations running smoothly.

 

3. It Allows You to Scale Your System Painlessly

As mentioned earlier, you have to work with wires and cables when using traditional landline systems. If you need to add a line, the process can be time-consuming, tedious, and costly. 

In contrast, you won’t have to worry about scaling your system when it’s in the cloud. Adding a new line is not only cost-effective but also incredibly affordable. 

 

4. It Helps You Future-Proof Your Institution Conveniently

Since you are forgoing the bundles of cables and wires when using a cloud-based VoIP telephone system, keeping the system up-to-date is much easier and less expensive. Everything is done in the cloud, and newly made updates can be installed in real-time. 

Moreover, excellent providers also handle system innovations and features, so you won’t have to worry about upgrading the system yourself constantly. Beyond this, your providers will keep striving to give you excellent service, while assuring your systems are all caught up with the latest technology.

 

5. It Helps You Spend Less on Telecommunications 

The cloud telephone system is more affordable than traditional landline phone systems, mainly because there is no expensive hardware to purchase or install. You don’t need to spend money on lines or wall phone jacks, and this can significantly give you better year-on-year savings. 

Considering this, you can now reallocate the funds intended for the maintenance of your phone system for something else that you need for the school that will be more helpful to your students.  

Conclusion 

You may have gotten accustomed to the traditional landline system; however, at some point, you will have to make the necessary adjustments to make sure that your school is ready for the future. Keeping up with the changing needs of both the students and the staff require innovation and adaptation, especially when it comes to technological advancements. One way to do this is by moving on from the traditional tools and being open to the latest solutions of this day, such as the cloud-based telephone system. 

If you’re looking for professional office telephone systems in Kent, Hertfordshire, and surrounding areas, get in touch today!
You can also get in touch to learn more about how our solutions can turn your school into a more productive work environment. 

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Cloud based communications

Cloud Migration Mistakes to Avoid When Moving Your Telephony System

As data centres and legacy solutions continue to migrate systems onto the cloud, it may be time to consider letting go of your on-site PBX. Though transferring your telephone systems to cloud-based servers sounds simple enough, it requires a fair amount of planning to pull off and avoid cloud migration mistakes. Customisation and programming options can be exciting, especially given a newfound ability to configure existing features into something that sells more. However, you must avoid making the following common mistakes when upgrading your telephony system into the digital age. 

1. Assuming hosted solutions are identical to your PBS solutions

Despite the promised efficiency of cloud-based hosted telephone systems, you can’t underestimate the time and effort spent on marrying this new technology and your corporate culture. 

Not every department will maintain its current functions and working methods, so it’s important to help them transition into your newly available options. In some cases, moving towards cloud-based solutions can pose limitations in the way employees manage their telephony. Knowing how these systems work can make the transition smoother and more seamless.



2. Foregoing a better disaster recovery plan

With the ability to outsource IT solutions, more traditional business leaders often choose to forego a disaster recovery plan even amid frequent outages. However, an on-site PBX system is far more susceptible to issues such as power failures, bad weather, natural disasters, or Internet outages in your area. With an efficient disaster recovery plan in place, you can guarantee business continuity by relying on dual-powered cooling equipment, independent distribution paths, and fault-tolerant infrastructure. Though most cloud phone systems will already have reliability features in place, it pays to explore other plans. 


3. Promising IT staff control over your telephony system

Once protectors of your company network, IT staff members fearing a loss of control over your telephony system is not uncommon. However, they’ll simply have to get used to new tools and monitoring systems to efficiently manage cloud-hosted phone communications. With customised monitoring features such as real-time updates, cloud solutions can remove the unnecessary complexities that come with an on-site PBX system. 


4. Lack of communication between teams

As phone systems move to the cloud, end-users will find that the speed dials, contact lists, greetings, voicemails, and call handling systems are no longer what they used to be or eliminated. Thus, migration teams need to communicate changes to end-users in advance. When opting for cloud-based solutions, educate your staff on how these systems work to achieve greater efficiency and value. 


5. Neglecting a proper analysis of your bandwidth

As we continue to experience the rise of remote working environments, video conferencing and messaging are more dominant than ever. Without a proper analysis of your bandwidth, you won’t know whether your new system can handle more than a voice call. Before migrating your work to the cloud, consider how reliable your fibre connection is. As your bandwidth grows, you’ll need a connection that can keep up with exorbitant amounts of bandwidth, eventually displacing all analogue devices. 


6. Forgetting to analyse your network devices for compatibility
If you’ve been running on legacy technology for years or even decades, chances are not every online device will perform as seamlessly on the cloud. Some of your devices may not be compatible at all. To streamline your process, work with your IT department and a support provider to identify devices that need upgrading. 


7. Ignoring contracts and compliances

If you’re adhering to a contract with a primary rate interface (PRI) or session initiation protocol (SIP) company, look into any termination fees before moving to the cloud. If left to the final hour, you could be delaying your migration project entirely. Remember to note your new partner’s compliance terms to direct your next steps. 

Conclusion

As traditional telephone systems grow obsolete, millions of companies are turning to cloud-based solutions to keep up with an evolving digital landscape. By knowing the ins and outs of these systems, you can create a more productive work environment that knows exactly what it’s doing. 

For a cloud-based telecom system that works for you, visit Teleproject U.K. We provide users with integrated business telecom solutions that are configured to meet your company’s requirements.