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Phone Systems

What Is A Hosted Telephone System And How Exactly Does It Work?

A hosted telephone system means your communications are operating in the cloud, instead of in your physical office. It is perfect for remote workers, micro, small and larger businesses and organisations also ideal for client assistance divisions and call centres.

Some of the benefits are: 

  • No upfront costs are incurred for equipment.
  • Highly flexible communications systems ready for the future
  • Total control for smart internet devices

Hosted telephone systems use cloud-based technology which eliminates the requirement for expensive equipment on location and simple or ISDN phone lines from telephone suppliers. Putting it simply a business telephone system is connected via the internet and the telephone framework turns into some software instead of physical equipment. 

The cloud location is also known as Hosted PBX (Private Branch Exchange) and can be received through rented/leased (private lines assigned to your business). It gives an adaptable, dependable and practical approach to deal with your communications and once installed can be intelligently controlled, and extra features can be added to suit your business requirements. 

With this set-up, Teleproject Uk will house the Hosted PBX and handle the tech and any maintenance of the framework if any is required. 

To compare: a conventional telephone system requires you to have it housed within the physical office and is connected to an ISDN line. When calls come into the office call, every individual member of staff requires a physical desk phone. With hosted communications, the call can be taken on a ‘softphone’, a phone on your desk or mobile application. 

As many businesses know, BT will switch off and retire all ISDN (Integrated Services Digital Network) services in 2025. We believe hosted communication is the best and most future proof option as it uses Data Connections to receive calls. 

So, how do hosted telephone systems work? 

Hosted communications use a similar LAN network as office internet does and connects to the internet provider (IP)

Hosted comms send information securely and safely via the internet through a dedicated connection for your business.

For calls that come into the business, the phone will establish a connection to the internet provider (IP) network, then over to the remote host. The dialled number will get quickly connected and sent through to the appropriate office, department or individual within the business.

The system needs a private connection and an appropriate bandwidth to work well. When we say ‘bandwidth’ this refers to the rate or speed at which data is sent across an IP network. When hosted systems or Voice over Internet Protocol (VoIP) solutions are installed, the bandwidth can be measured and upgraded (if required) to achieve the best performance for the hosted telephone system.

These systems can be accessed via dedicated handsets connected to the internet and offer a range of enhanced features. These internet handsets or virtual phones are recommended and chosen before installation, at which point complete training can be arranged.

Once ready and setup, a business can manage international communications across multiple sites through a simple interface.

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Phone Systems

3 Advantages of Using Cloud-Based Phone Systems 

There has never been a more opportune time to use cloud-based phone systems than now. Think about it: most of the world is in lockdown or quarantine, and more and more people are looking to work remotely to practice social distancing. 

A cloud-based phone system works almost anywhere around the globe, and it even comes with incredibly helpful features for boosting your sales. Before we get to the advantages of this kind of business phone system, let’s discuss how a cloud-based phone system works. 

The Basics 

Cloud-based phone systems use voice over internet protocol (VoIP). VoIP functions just like normal phone lines, except that analogue phone signals are converted into digital signals via an analogue terminal adapter or standalone ethernet hard phones. 

With a reasonable internet connection, you’ll be able to connect to other people anywhere around the world. VoIP is widely used in both the business and consumer space because it is easy to use and often included in free and premium telecommunications applications. 

If you’ve ever used Skype, Facebook Messenger, or any other mobile app that allows free calls and video chats for personal use, then you’ve already used VoIP. While cloud-based phone systems also use VoIP, they are more geared towards businesses whose operations may not be confined under a single location. 

Here are three advantages of using cloud-based phone systems:

1. Allows true remote working

This technology is widely used in the business process outsourcing industry as a cost-effective means of connecting customers to customer support staff, wherever they may be around the world. Cloud-based phone systems often have an auto attendant feature, which you can use to transfer calls to team members working remotely. 

An auto attendant is usually a voice recording that will instruct callers to press a button to be connected to the appropriate department. Auto attendants can also be configured to answer simple questions and process simple transactions, leaving the more complex requests for a live attendant. 

2. Improves data gathering

Because cloud-based phone systems are digital services, they can easily be integrated into Customer-Relationship Manager (CRM) software. It allows you to log and monitor calls, giving you access to information that can be used to understand and improve sales performance without the hassle and unreliability of manual data entry. 

Users of cloud-based phone systems usually have built-in call history recording, which makes extracting reports and other important data easy. For example, managers will have access to important metrics, such as the average call sessions, the number of calls received, and the number of calls made, among others. The wealth of information extracted can be used to zoom in on the finer details of the user experience and find ways to fine-tune and improve performance.

3. Is cost-effective

Cloud-based phone services are cost-effective, as it will allow virtually unlimited inbound and outbound calls without you worrying about bandwidth. Because companies don’t even need to maintain their own systems (as in the case of hosted telephone systems), they will only need to pay a fixed amount in subscription fees. Prices will generally be fixed as long as they are within agreed-upon terms. 

Conclusion 

Cloud-based phone systems are effective tools for businesses, especially now that a lot of companies are integrating remote work in their setup. If you’re still thinking about whether to use it, keep in mind the benefits we’ve outlined above.

Teleproject is a provider of cloud-based business phone systems. Get in touch with us today to know more about our services and how we can help you! 

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Phone Systems

6 Common Cloud Phone System Myths Debunked

6 Common Cloud Phone System Myths Debunked

Cloud technology has provided businesses today the means to run more efficient operations. The technology has been incorporated into various businesses, and one of its most popular applications is the use of business phone systems. 

These systems play a crucial role in many enterprises, regardless of the industry they’re in. After all, having a reliable phone system to address clients’ needs and conduct business transactions is what separates good service from the bad. 

However, there are still cloud computing “non-believers” due to some common misconceptions. We’ll debunk six of them in this article.

1. It’s Expensive

Many believe that cloud phone systems are expensive due to the technology involved to make it work. That’s where they’re wrong. There are a lot of companies today that offer affordable packages for business phone systems today. Moreover, with more efficiency and better communication, you get to save your company more money in the long run. 

2. It’s Not Secure

A cloud phone system is more secure than traditional telephones. It can curb any security leaks in your network. Moreover, since hacking is widely spread these days, you get additional security measures in your internal network by using a cloud phone system for business. A lot of service providers also offer fraud protection that will protect a company against potential financial losses. 

3. It’s Not Portable

Many think that the phone used for the system can only be used where it is placed. However, a business phone system will let you retain the same number wherever you are. That way, you will easily be reachable by your clients no matter where you are located. It works similarly to plug-and-play, and since it’s in the cloud, you don’t need to worry about losing data while you move from one place to another. 

4. It’s Less Reliable

There are still some people who rely on the good ol’ analogue phone. For them, it’s more reliable because they can touch it, but when it comes to a reliable connection, a cloud phone system is a more reliable alternative. However, a business phone system requires a secure internet connection to work, and if you think about it, who doesn’t have internet these days, anyway? 

5. It Has Poor Quality

Since a cloud phone system relies on the Internet to work, many believe that it produces poor quality. The phone system itself, though, delivers HD sound quality to ensure clear and effective communication. 

6. Small Businesses Can’t Benefit From It

Another common misconception is that the use of cloud phone systems is only meant for big companies, and small enterprises are better off using a traditional phone system. Today, there is a considerable need for the use of phone systems in the cloud to manage their existing clients better and prepare for potential customers. With a cloud phone system, you gain scalability in your current and future plans as it lets your business remain competitive in the ever-changing economy. 

Conclusion

These are the most common misconceptions surrounding cloud phone systems today, but most of them are misinformed. The technology has already established its roots, and it is now globally recognised for its many benefits. Cloud computing is making our lives so much easier these days, which is why moving your business to the cloud is the most logical choice.

Get your business phone system today here at TeleProject. We have phone systems that can be configured to suit the needs of your company. Contact our team in the UK today. 

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Phone Systems

Why Your Business Needs a Cloud-Based Telecom System

Digital tools are the key to improving modern business’s productivity. Different industries are taking advantage of the development of custom software to help them in organising their data and managing their service provider to client interactions. This is why cloud telephony has become a popular solution for businesses ranging from international corporations to small and medium enterprises (SMEs).

Digital tools that improve business processes

Today, many people are using cloud-based telecom system to interact and collaborate with each other. Offices can make use of Google’s various digital tools that can be created and edited in real-time with several contributors through the internet.

Know that cloud-based solutions don’t just allow file editing and data storage. Variations of the same structure can be applied to Voice over Internet Protocol (VoIP) telephone systems that make use of the same concept in receiving phone calls and texts from customers.

Cloud-based telephony systems

Adapting to new software for your business operations can be a challenging obstacle. Yet, once you’re familiar with the benefits of the platform, you’ll see that your difficulties will be a steady investment for the future. 

Listed below are several advantages that cloud telecom systems can provide for your business.

  • Easy to install: Cloud-based systems offer different benefits to your business ranging from lesser logistical costs to greater overall data management. All you need to do is secure a subscription package that allows you to have limited users connected through your broadband connection.
  • Cost-effective: Cloud telephony is the perfect solution to be used with office telephone systems. The flexibility of cloud telephony allows you to add and remove devices with ease without asking an IT technician to deal with server access. You can also upgrade your subscription package to include additional handsets and VoIP licenses as your business grows, so you don’t have to rush into a more expensive plan right away.
  • Mobile compatibility: For remote workers, the accessibility of working outside the conventional office setting is negotiable through VoIP systems. With modern laptops and smartphones being equipped with higher processing power, all they need is a working Internet connection to log-in to your business’s cloud. This gives you and your staff the option to work from home while still contributing to the office’s workflow.
  • Off-site servers: Cloud telephony systems will not require you to purchase several pieces of hardware. With its accessibility, you can manage your business’ operations even when working with fewer devices. Cloud technology makes up for the need to install bulky local service in your office’s system. Since the communication between servers is made through an off-site digital connection, all you need to handle incoming and outgoing calls are several VoIP phones to use.

Cloud-systems overthrowing ISDN networks

Analogue telecom systems, such as ISDN phone lines, will soon become outdated as BT will soon stop its support in favour of committing to VoIP systems that are much easier to handle. With over 1.9 million UK businesses that still use an ISDN network, it’s a testament to how long its legacy has stood to support companies, both large and small. These enterprises are recommended to switch their phone lines to a cloud-telephony solution by tapping into their broadband connection before ISDN phone lines are dropped from 2020 onwards.

Conclusion

The key to embracing the modern trends of technological advances is to adapt to the needs of the times. Although BT will still hold on to ISDN phone networks until 2025, you’ll no longer be able to purchase systems that use PSTN and ISDN networks after 2020 to help various industries to adjust to cloud systems.

At Teleproject, we provide reliable installation of cloud-based business phone systems in the UK for small business and large enterprises. Get in touch with us today!

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Phone Systems

6 Advantages of a Cloud-Based Business Phone System

Every company needs a sound business phone system set in place. Whether for communicating internally or externally, with colleagues or customers, it should be able to satisfy your business communication needs.

There are various types of business phone systems available in the market. They can be sorted into two basic categories—traditional on-premise and cloud-based phone systems. While the first requires a physical setup and installation, the need for on-site hardware and IT support, the latter appears to be a more viable option.

Why? Here are the six advantages of a cloud-based phone system you ought to consider for your business. 

1. Full communications system

What’s great about a cloud-based phone system is that it is a fully-integrated phone system, using software applications and minimal hardware. Apps operating in the cloud are easy to deploy, allowing employees to stay connected and communicate with various stakeholders. With its seamless access to minimal tools, it can ensure business productivity and overall efficiency.

2. Advanced phone features

Another good reason to set up a cloud-based phone system is its advanced phone features. With this in place, you can utilise CRM tools, email, instant messaging, voice, and videoconferencing for communication. You also take advantage of features, such as Virtual Assistant, Auto Attendant, Never Miss a Call, or Call Center solutions. All these will give you a stable connection and effective communication.

3. Communication control

When it comes to a business phone system, you want a communication tool where you can gain full control. A cloud-operated phone system allows business owners or managers to regulate the use of communication. Likewise, employees can customise their phone settings to have access via a smartphone, desk phone, or softphone.

4. Ease of use and application

With the advent of today’s technology, we need a business phone system with tools and features that are easy to use and operate. The beauty of a cloud-based phone system is that it’s pretty straightforward to set up and operate daily. The features and applications are user-friendly that employees can explore on their own without the need for training.

5. Scalability and flexibility

A business must grow and evolve over time. Even your phone system needs to be upgraded to cater to the needs of your stakeholders. What’s good about a cloud-based system is that it can be scaled up to meet your business’s needs. It is highly flexible that can be customised based on what your business requires.

6. Cost-efficiency

Switching to a cloud-based telephone system may require a modest investment in hardware if you plan on using desk phones rather than softphone applications. However, it can help you save up over time, given its overall efficiency and productivity. Also, repairs and replacement aren’t an issue. In the end, it’s worth the investment in your business.

Conclusion

Given the changing business landscape and the need for a robust technology, a cloud-based phone system can be your best option. As outlined above, you can take advantage of its full communications system, advanced phone features, communication control, ease of use and application, scalability and flexibility, and cost-efficiency.

We provide cloud-based business phone systems in the UK. If you’re looking for telecommunication system solutions, get in touch with us to see how we can help!