1. The Services

a) The Telecommunications services you are subscribing to (“the Services”) as described in our service literature and on our website from time to time are made available to you on the terms and conditions set out and/or as referred to below. 

b) We will use our reasonable endeavours to make the Services available to you during the period of this agreement. However if we are not able to because of any factor outside of our control, for example, due to faults in other telecommunications systems or for operational, maintenance or remedial purposes, we must exclude any liability to you.

c) Please note that you must not use the Services for any improper, immoral malicious or unlawful purposes nor must you allow others to do so.

d) In specific reference to our Fax Services you understand and agree that the Teleproject UK fax service may not be capable of receiving faxes from certain types of facsimile machines or sending to facsimile machines with certain configurations. In some instances documents transmitted by our fax server to the remote party on your behalf may not be an accurate representation of the document received by Teleproject UK. It is your responsibility to verify any facsimile transmission and the contents thereof with the remote party. Teleproject UK shall not be held responsible nor liable for any errors or omissions associated with any aspect of The Service under any circumstances. A list of document or file types capable of being accepted by our fax service will be listed on our website and may be subject to change from time to time without notice.

2. Our Charges

Our charges for providing the Services are detailed in the current Teleproject UK Ltd Tariff Guide and published at www.teleproject-uk.com. All charges are payable within 14 days of the invoice date, and VAT will be applied at the prevailing rate. Payment by Direct Debit is a condition of service, unless otherwise agreed in writing.

It is our normal practice to issue bills monthly; however, we may issue bills at other times if we consider it necessary. We will send bills and notices to the email address you provide, so please ensure we are informed promptly of any changes. 

We reserve the right to request a deposit at any time, which may be applied towards any outstanding balance on your account. Any remaining balance will be refunded upon settlement of your final bill. No interest is payable on monies we hold.

If payment is not received by the due date, we may charge interest at 5% above the HSBC Bank plc base rate from the due date until payment is made (whether before or after judgment). We may also recover from you any costs we incur in seeking payment.

While we reserve the right to amend our charges during your contract term, it is our firm aim never to do so. The only circumstance in which we would increase charges in-contract is if our network partner applies a cost increase to us which makes it commercially unviable to continue providing the service at the existing price without passing on that increase. In such a case, we would always seek to keep any increase to the minimum possible and communicate openly with you in advance.

Please note that the cost of calls to our Services is determined by the network from which the call originates and not by us. As such, these costs may vary between network operators and may change without notice.

3. Variations

We reserve the right to vary (i) the Services, (in whole or in part) these terms and conditions, our charges and/or (ii) terms of payment at anytime and from time to time but we will only do so for one or more of the following reasons:-

• where it becomes not reasonably practicable to continue to make available the Services or any part thereof for any technical, or operational or regulatory reason:-

• to maintain the competitiveness and viability of the Services or our business as a whole, taking into account actual or expected changes in market conditions or the charges levied on us by the network operators; or

• to ensure that our business is run prudently: or

• to reflect or comply with any legislation, Statutory instruments or other licensing or regulatory requirements.

We will endeavour to give you 30 days notice of any variations(s) relevant to you which shall become effective immediately on the expiry of such notice period.

4. Suspension of the Services

We may suspend and/or disconnect you from the Services in whole or in part at any time without notice and without liability if:-

a) there is an emergency or if any of our system(s), or any other system(s) to which our system(s) are connected break down or require modification, repair or maintenance; or

b) you act in such a way that the operation of the Services (in whole or in part) or any of our systems is or may be jeopardised or impaired; or

c) you are in breach of the terms of this agreement or any other agreement with us; or 

d) we are required to do so by any competent authority.

During the period of any suspension, you will remain liable for all charges, and we may make a charge for reconnecting you to the Services and apply different payment terms as a condition of re-connection.

In order to protect against potential fraud or other improper use of the Services we reserve the right to disconnect any call that exceeds a pre-set period (initially 2 hours) without prior notice to you.

We may apply a usage limit to your account (which we may alter by notice to you) and suspend access to the Services if this limit is exceeded without any prior notice to you. 

5. Duration and Termination

This agreement shall commence on the date the services go live. Unless stated otherwise in the Service Purchase Order, all services have a minimum term of 12 months. Early termination requires payment of the remaining contract balance plus a cease fee of one month’s rental. After the minimum term, the contract continues on a rolling basis and may be terminated by giving 90 days’ notice, together with a cease fee equal to one month’s rental.

Any Bolt-On services to our Active iPBX VoIP telephone system, Active Inbound platform, or Broadband services will automatically adopt the same contract end date as the primary service to which the Bolt-On has been added, unless otherwise agreed in writing.

We may terminate your subscription and your use of the Service(s) immediately by giving you notice in writing if:-

• you are in breach of any of the terms of this or any other agreement with us; or

• you do not make any use of the Services for a continuous period of three months in which case we will quarantine the telephone number allocated to you for not less than three months and may reallocate it afterwards;

or

• you commit any act of bankruptcy or if any petition or receiving order in bankruptcy is made against you or, where you are a company, any resolution to wind you up is passed or if a receiver or administrator is appointed over the whole or part of your assets; or

• Any licence to run the Services, whether under the Wireless Telegraphy Act 2006, the Communications Act 2003, or any other applicable legislation, is revoked, terminated, or modified for any reason, either in whole or in part.

Where your subscription to the Services is terminated by either of us for any reason you must pay all outstanding charges to us immediately. 

6. Our Liability

This Section 6 specifies our entire liability to you (including liability for negligence) and which provisions shall survive termination of this agreement.

We accept liability without limitation for death or personal injury resulting from our negligence and where you deal as a consumer (as defined in section 12, Unfair Contract Terms in Consumer Contracts Regulations 1994) for any breach by us of any obligation implied by law to use reasonable skill and care in the provision of the Services.

Unless otherwise expressly stated, our liability in contract, tort or otherwise (including liability for negligence) howsoever arising, shall be limited to a maximum of £1,000 in respect of all events arising in any twelve month period.

We shall not be liable for any breach of our obligations under this agreement to the extent that the same is caused by any factor outside of our control.

Except as provided above, we shall not be liable for any loss, damage or injury to you whatsoever and howsoever caused whether direct or indirect, consequential or contingent and whether foreseeable or not. In particular we shall not be liable for any financial loss, loss of business, contracts, savings, revenue, use or goodwill nor for the loss or corruption of data transmitted over our systems.

All other statutory express, implied or collateral terms, conditions or warranties are negated and excluded. 

7. Warranty

Teleproject UK does not warrant that the Services will be error free or that use of the Services will be uninterrupted, nor does it warrant that its Services will meet the exact requirements of its Customers.  

8. General

These terms and conditions and the Teleproject UK Ltd Tariff Guide applicable from time to time is the complete and exclusive statement of the agreement between you and us and supersedes all understandings or prior agreements, whether oral or written, and all representations or other communication between you and us relating to the subject matter hereof.

All rights to the telephone number(s) and service(s) made available to you hereunder shall remain with us at all times. You may not assign any or all of your rights and responsibilities under this agreement but we may assign all or any of our rights and responsibilities, by notifying you in writing.

You agree to our disclosure to any other telecommunications company, credit reference agency, debt collection agency, security agency or financial institution, or any information relating to your subscription to and use of the Service or such other disclosure as may be within our UK Data Protection Act 2018 registration, in compliance with the UK GDPR.

We reserve the right at any time to record any conversations between you and our staff. Any bill or notice from us will be deemed to have been received by you within 48 hours of posting or emailing.

Any waver, concession or extra time we may allow you is limited to the specific circumstances in which it was given. It does not affect our rights under this agreement in any other way.

Your subscription to the Service shall be governed, construed and shall take effect in accordance with the laws of England. It shall be subject to the jurisdiction of the English courts.

TELEPROJECT UK LIMITED.
Registered Office Address:
Teleproject UK Limited
c/o Alexander & Co
Schooners Business Park, Bess Park Road
Wadebridge, Cornwall. PL27 6HB