ActivePay Union+ means agents can take secure payments from anywhere and at any time.
What’s more, card payment by phone can be taken without changing your organisation’s preferred
call-handling procedures or existing merchant service provider arrangements.
ActivePay Union+ is effective in situations where automation isn’t always a good fit. Unlike a purely automated system, ActivePay Union+ crucially allows agents to maintain customer contact throughout the payment process, and only kicks in at the point when your agent needs to take payment. The system is effective in delivering a positive customer experience since agents are always on hand to help secure payment as well as resolve any issues.
Fully secure – PCI DSS level 1 compliancy
Increase payment success rate by ‘holding customers to resolve issues – Immediate notification of payment status – authorised or declined
Cost effective – Teleproject UK is only involved on calls resulting in payment
Provides a positive customer journey and shows you are proactive in protecting your callers
No new expensive hardware needed only a screen and internet connection required
Take payments from any location and at any time – No customer card details enter agent locations or your systems.
– Agent transfers customer to the secure ActivePay Union+ platform.
– Comfort message is played to customer whilst re-connection occurs.
– Agent calls the platform using the same number customer has been transferred to.
– ActivePay Union+ reunites both agent and customer using a secure connection.
– Agent takes payment using the virtual terminal.
– ActivePay notifies agent via the web portal whether payment is successful or not.
– No sensitive card details are available to your agents at any point.
