As data centres and legacy solutions continue to migrate systems onto the cloud, it may be time to consider letting go of your on-site PBX. Though transferring your telephone systems to cloud-based servers sounds simple enough, it requires a fair amount of planning to pull off and avoid cloud migration mistakes. Customisation and programming options can be exciting, especially given a newfound ability to configure existing features into something that sells more. However, you must avoid making the following common mistakes when upgrading your telephony system into the digital age.
1. Assuming hosted solutions are identical to your PBS solutions
Despite the promised efficiency of cloud-based hosted telephone systems, you can’t underestimate the time and effort spent on marrying this new technology and your corporate culture.
Not every department will maintain its current functions and working methods, so it’s important to help them transition into your newly available options. In some cases, moving towards cloud-based solutions can pose limitations in the way employees manage their telephony. Knowing how these systems work can make the transition smoother and more seamless.
2. Foregoing a better disaster recovery plan
With the ability to outsource IT solutions, more traditional business leaders often choose to forego a disaster recovery plan even amid frequent outages. However, an on-site PBX system is far more susceptible to issues such as power failures, bad weather, natural disasters, or Internet outages in your area. With an efficient disaster recovery plan in place, you can guarantee business continuity by relying on dual-powered cooling equipment, independent distribution paths, and fault-tolerant infrastructure. Though most cloud phone systems will already have reliability features in place, it pays to explore other plans.
3. Promising IT staff control over your telephony system
Once protectors of your company network, IT staff members fearing a loss of control over your telephony system is not uncommon. However, they’ll simply have to get used to new tools and monitoring systems to efficiently manage cloud-hosted phone communications. With customised monitoring features such as real-time updates, cloud solutions can remove the unnecessary complexities that come with an on-site PBX system.
4. Lack of communication between teams
As phone systems move to the cloud, end-users will find that the speed dials, contact lists, greetings, voicemails, and call handling systems are no longer what they used to be or eliminated. Thus, migration teams need to communicate changes to end-users in advance. When opting for cloud-based solutions, educate your staff on how these systems work to achieve greater efficiency and value.
5. Neglecting a proper analysis of your bandwidth
As we continue to experience the rise of remote working environments, video conferencing and messaging are more dominant than ever. Without a proper analysis of your bandwidth, you won’t know whether your new system can handle more than a voice call. Before migrating your work to the cloud, consider how reliable your fibre connection is. As your bandwidth grows, you’ll need a connection that can keep up with exorbitant amounts of bandwidth, eventually displacing all analogue devices.
6. Forgetting to analyse your network devices for compatibilityIf you’ve been running on legacy technology for years or even decades, chances are not every online device will perform as seamlessly on the cloud. Some of your devices may not be compatible at all. To streamline your process, work with your IT department and a support provider to identify devices that need upgrading.
7. Ignoring contracts and compliances
If you’re adhering to a contract with a primary rate interface (PRI) or session initiation protocol (SIP) company, look into any termination fees before moving to the cloud. If left to the final hour, you could be delaying your migration project entirely. Remember to note your new partner’s compliance terms to direct your next steps.
As traditional telephone systems grow obsolete, millions of companies are turning to cloud-based solutions to keep up with an evolving digital landscape. By knowing the ins and outs of these systems, you can create a more productive work environment that knows exactly what it’s doing.
For a cloud-based telecom system that works for you, visit Teleproject U.K. We provide users with integrated business telecom solutions that are configured to meet your company’s requirements.