It is always our aim to be entirely transparent when it comes to the cost of our products and services; moreover we hope that you view the service we provide as representing good value for money. If you do have any questions, please contact your account manager who will be happy to help.
| Accounting / Billing / Admin | Description | Cost |
|---|---|---|
| Account Opening Fee | One off admin charge. | £35.00 |
| Non Direct Debit Fee | Payment by bank transfer or card. | £10 per month |
| Returned Direct Debit Fee | Failed DD Collection. | £10 per return |
| Paper Billing Fee | Detailed invoice by first class post. | £5 per bill |
| Late Payment Fee (up to £249) | Applied for invoices more than 30 days overdue. | £17.50 |
| Late Payment Fee (£249 +) | Late Payment Fee (£249 +) | £40.00 |
| Service / Amendments | Description | Cost |
|---|---|---|
Destination / Divert Change | Free service during working hours. | Free |
| Working Hours Change | Free service during working hours. | Free |
Service Configuration Changes | General Adds & Changes charge. For changes on Active Inbound & Active iPBX services. | £30 per 30 mins |
Service Configuration Changes | General Adds & Changes charge. For changes on 3CX Hosted services. | £30 per 30 mins |
| Online Training Sessions | Screen share training sessions. (all products & services) | £30 per 30 mins |
Router Reconfiguration (remote) | £35 per 30 mins & £65 per hour | £35 per 30 mins |
| Remote Support Contract | Unlimited remote support for broadband & router issues. During working hours. | £25 per month |
Out of Hours Support Contract | Active iPBX, Router Broadband, Fixed Line & Mobile | £30 per month |
| Engineer Call Out | Description | Cost |
|---|---|---|
Engineer Onsite - Half Day | Installation / Training / Fault Resolution | £300.00 |
Engineer Onsite - Full Day | Installation / Training / Fault Resolution | £585.00 |
| Bespoke / Programming | Description | Cost |
|---|---|---|
| Hosted IVR Platform | Bespoke development of call management solutions to agreed specification. | £750 per day |
| Hosted SMS Platform | Bespoke development of text messaging solutions to agreed specification. | £750 per day |
| Hosted CPP Platform | Bespoke development of PCI compliant 'Pay by Phone' solutions to agreed specification. | £1250 per day |
| Service Cease Charges | Description | Cost |
|---|---|---|
Mobile Freedom SIM Cancellation | A Cease Fee equal to one month’s rental is applicable when a Mobile SIM is cancelled. | One Month Rental |
| BT Analogue Line | Total cease charge for services beyond the minimum term of contract. | £25.00 |
| BT ISDN2 | Total cease charge for services beyond the minimum term of contract. | £25.00 |
| BT ISDN 30 | Total cease charge for services beyond the minimum term of contract. | £25.00 |
| SIP Trunks | Total cease charge for services beyond the minimum term of contract. | £15.00 |
| ADSL Broadband | Total cease charge for services beyond the minimum term of contract. | £95.00 |
| Fibre Broadband | Total cease charge for services beyond the minimum term of contract. | £110.00 |
| Call Set Up & Access NGN Charges | Description | Cost |
|---|---|---|
| UK Geographic 01/02 | Calls to UK geographic numbers. | 1p per call |
| Mobile Calls | Calls to UK mobile numbers. | 2p per call |
| UK Wide | Calls to numbers beginning 03. | 1p per call |
| Freephone | Calls to numbers beginning 08. | 0p per call |
| NGN Access Charge (Fixed) | Calls from Fixed Lines & IP Extensions to numbers beginning 084, 087, 09, 118 | 7.5p per minute |
| NGN Access Charge (Mobile) | Calls from Mobile Freedom SIMs to numbers beginning 084, 087, 09, 118 | 37.09p per minute |
| (BT) Fixed Line - Service Levels | Description | Cost |
|---|---|---|
| Care Level 1 | Fault repaired with 3 working days. (Mon-Fri) | Free |
| Care Level 2 | Fault repaired within 48 hours. (Mon-Fri) | £1.20 per month per line |
| Care Level 3 | Report fault by 1pm, clear by midnight same day. Report after 1pm, clear by 1pm next day. | £3.95 per month per line |
| Care Level 4 | Faults cleared within 6 hours, anytime of day, any day of year. | £5.49 per month per line |
| Overusage Charges | Description | Cost |
|---|---|---|
ADSL2+ & Fibre Broadband | Usage above included data bundle | 55p per GB |
| ADSL Max Broadband | Usage above included data bundle | £1.10 per GB |
All Mobile Data Ove Usage | Usage above included data bundle | 3p per MB (£30.72p per GB) |
| Active Inbound Service Charges | Description | Cost |
|---|---|---|
| One 2 One | Single number / straight translation. | £5 per month |
| One 2 Many / One 2 Group | Single number with hunt group or twinning | £10 per month |
| Active Inbound - Lite | Multi number account. 10 no's inc, then £2 per no.Max 20 numbers. | £24 per month |
| Active Inbound - VR | Multi number account with Virtual Reception/IVR. Max 50 numbers. | £48 per month |
| Active Inbound - Max | Multi number account for resellers and contact centres. Max 300 numbers. | £96 per month |
| Active Inbound - Reseller | Multi number account with branded portal for reseller partners. Access all products. | £250 per month |
| Active Inbound - Managed Service | Multi number account requiring provisioning & number management. | £500 per month |
| Active Inbound - Call Conferencing | Description | Cost |
|---|---|---|
Active Conference - Pay Per User | Call conference service with 01/02 access number. | £3 per month / 3p per min |
Active Conference - Pay Per User | Call conference service with 03 access number. | £2 per month / 3p per min |
Active Conference - Pay Per User | Call conference service with 080/Freephone access number. | £4 per month / 4p per min |
Active Conference - Pay As You Go | Call conference service with 0843 access number. | No rental |
| SMS Service Charges | Description | Cost |
|---|---|---|
| SMS Send - Pre Pay | Text messaging broadcasting portal with SMS Credits purchased in advance. | No rental |
| SMS Send - Post Pay | Text messaging broadcasting portal with SMS Credits paid on a post pay basis. | £10 per month |
| SMS Survey | Interactive surveys using HTML landing pages & reporting suite. | £48 per month |
| SMS Helpdesk | Browser based system for two text conversation. Widely used by holiday park operators. | £48 per month |
| Text In - Keywords | Dedicated keyword on the shared short code 78070. | £10 per month |
Text In - Keyword Bundle | Dedicated keyword on the shared short code 78070. (inc 250 SMS credits per month) | £15.75 per month |
| Active iPBX - Hosted IP | Description | Cost Per Month |
|---|
| Extension / User License | ||
|---|---|---|
| User License - Standard | Fully featured User License including mobile app and inclusive call minutes bundle. | £12.45 |
| User License - iCall Premier Agent | Fully featured Contact Centre Agent License including Live Call Analytics & Dashboard. | £22.95 |
| User License Bolt-Ons | ||
|---|---|---|
| Call Recording User License | Storage options of 30 days or 180 days. | £4.50 |
| Call Recording User License | 7 year storage plan - storage charged at 85p per GB, per month. | £4.50 |
| Go Integrator DB User License | Required for CRM integration | £5.75 |
| Call Queue User License | User extension assigned to a call queue or multiple call queues. (inc with Agent License) | £1.50 |
| Webex - Softphone | Webex smartphone and desktop softphone application for Calling and Directory Access. | INC in User License |
| Webex - Basic | Webex desktop application with Calls, Instant Messaging, Screen Sharing & Team Video. | £3.00 |
| Webex - Standard | Webex desktop application as Basic License with Scheduled Meetings & Personal Room Link | £7.10 |
| Webex - Premium | Webex desktop application as Standard License with Record Meetings & Presenter Controls | £20.25 |
| Phone System Feature Licenses | ||
|---|---|---|
| Auto Attendant Rental | Intro Message followed by Menu Option to direct callers. | £15.00 |
| Call Queue Rental | Queue callers with Music on Hold and Comfort Messages. | £10.00 |
| Hunt Group Rental | Simple Hunt Group playing ringtone to callers with multiple call distribution methods. | £2.00 |
| Alternate DDI Rental | Map a DDI to an existing Auto Attendant, Hunt Group or Call Queue. | £0.50 |
| DDI Rental | Spare phone numbers ready to be used for new staff or services. | £0.10 |
| Call Analytics & Dashboards | ||
|---|---|---|
| iCall Premier - Login | User login for iCall management portal. (one login per site required) | £20.00 |
| iCall Premier - Monitored | An iCall charge for monitoring all user extensions. (inc with Agent License) | £2.75 |
| iCall Premier - CC Agent License | Adds a different set of Agent specific reports and analytics. (inc with Agent License) | £6.25 |
| iCall Report - Login | User login for iCall management portal. (one login per site required) | £11.00 |
| iCall Report - Monitored | An iCall charge for monitoring all user extensions | £1.25 |
| Yealink IP Desk Phones | ||
|---|---|---|
| Yealink T31G IP Desk Phone | Purchase price £83.20. Rental is 36 month term. | £3.50 per month |
| Yealink T43U IP Desk Phone | Purchase price £93.60. Rental is 36 month term. | £4.00 per month |
| Yealink T46U IP Desk Phone | Purchase price £127.92. Rental is 36 month term. | £5.50 per month |
| Yealink T48U IP Desk Phone | Purchase price £216.67. Rental is 36 month term. | £8.50 per month |
| Yealink W73P IP Desk Phone | Purchase price £121.33. Rental is 36 month term. | £4.38 per month |
| Yealink T53 IP Desk Phone | Purchase price £121.33. Rental is 36 month term. | £4.38 per month |
| Yealink T53W IP Desk Phone | Purchase price £156. Rental is 36 month term. | £5.50 per month |
| Yealink T54W IP Desk Phone | Purchase price £199.33. Rental is 36 month term. | £7.75 per month |
| Yealink T57W IP Desk Phone | Purchase price £240. Rental is 36 month term. | £9.50 per month |
| Yealink T58W IP Desk Phone | Purchase price £210. Rental is 36 month term. | £8.75 per month |
| Yealink PSU | Purchased seperately at £12.50 each. | N/A |
| Other Costs | ||
|---|---|---|
| System Programing | Based on a charge of £45 per device. | N/A |
| Installation & Training Charge | Based on charges of £300 half day & £585 full day. | N/A |
| Professional Voice-Over | Based on a charge of £35 per prompt recorded. | N/A |
| Service Changes | £30 per 30 mins work, after initial 90 days. Some basic changes FOC. | N/A |
| Active SIP - SIP Services (BT) | Description | Cost |
|---|---|---|
| SIP Trunk Connection Fee | One off connection fee. | £15.00 |
| Basic SIP Trunk (per channel) | Ideal ISDN2 replacement. Basic call logging and failover features. Management Portal. | £6.25 per month |
Premium SIP Trunk (per channel) | Ideal ISDN 30 replacement. Advanced routing, load balancing, failover & ramp up channels. | £8.75 per month |
| SIP Call Bundle | 5,000 minutes to UK Landlines & 2,000 minutes to UK mobiles | £2.20 per month |
| SIP Voicemail Feature | Unified voicemail | £1.50 per month |
| SIP Go Integrator Lite | Presence & comms pilot featues. | £2.40 per month |
| SIP Go Integrator DB | Same features as Lite plus CRM Integration. | £5.50 per month |
| SIP UC Team | Collaboration tools. Call conference & screen sharing. | £5.50 per month |
| Mobile - SIM Only | Description | Cost |
|---|---|---|
| SIM Connection Fee | One off charge for SIM connection. Includes postage. | £3.00 |
| SIM Swap Fee | One off charge for SIM swap. Includes postage. | £3.00 |
