General Price List

(April 2020)

Please see the table below which clearly sets out our charging structure for administration, fixed line, hosted Voip, SIP services, active inbound accounts, SMS services, mobile SIM services, tech support, call set up and over usage charges. All prices shown are subject to VAT.

It is always our aim to be entirely transparent when it comes to the cost of our products and services; moreover we hope that you view the service we provide as representing good value for money. If you do have any questions, please contact your account manager who will be happy to help.

Accounting / Billing / AdminDescription Cost
Account Opening Fee
One off admin charge.
£35.00
Non Direct Debit FeePayment by bank transfer or card.£10 per month
Returned Direct Debit FeeFailed DD Collection.£10 per return
Paper Billing FeeDetailed invoice by first class post.£5 per bill
Late Payment Fee (up to £249)Applied for invoices more than 30 days overdue.£17.50
Late Payment Fee (£249 +)Late Payment Fee (£249 +)£40.00
Service / AmendmentsDescription Cost
Destination / Divert Change
Free service during working hours.Free
Working Hours ChangeFree service during working hours.Free
Service Configuration Changes
General Adds & Changes charge. For changes on Active Inbound & Active iPBX services.£30 per 30 mins
Service Configuration Changes
General Adds & Changes charge. For changes on 3CX Hosted services.£30 per 30 mins
Online Training SessionsScreen share training sessions. (all products & services)£30 per 30 mins
Router Reconfiguration (remote)
£35 per 30 mins & £65 per hour£35 per 30 mins
Remote Support ContractUnlimited remote support for broadband & router issues. During working hours.£25 per month
Out of Hours Support Contract
Active iPBX, Router Broadband, Fixed Line & Mobile£30 per month
Engineer Call OutDescription Cost
Engineer Onsite - Half Day
Installation / Training / Fault Resolution£300.00
Engineer Onsite - Full Day
Installation / Training / Fault Resolution£585.00
Bespoke / ProgrammingDescription Cost
Hosted IVR PlatformBespoke development of call management solutions to agreed specification.£750 per day
Hosted SMS PlatformBespoke development of text messaging solutions to agreed specification.£750 per day
Hosted CPP PlatformBespoke development of PCI compliant 'Pay by Phone' solutions to agreed specification.£1250 per day
Service Cease ChargesDescription Cost
Mobile Freedom SIM Cancellation
Cease charge 30 day SIM only package. (does NOT apply to SIMs active over 12 months)£30.00
BT Analogue LineTotal cease charge for services beyond the minimum term of contract.£25.00
BT ISDN2Total cease charge for services beyond the minimum term of contract.£25.00
BT ISDN 30Total cease charge for services beyond the minimum term of contract.£25.00
SIP TrunksTotal cease charge for services beyond the minimum term of contract.£15.00
ADSL BroadbandTotal cease charge for services beyond the minimum term of contract.£95.00
Fibre BroadbandTotal cease charge for services beyond the minimum term of contract.£110.00
Call Set Up & Access NGN ChargesDescription Cost
UK Geographic 01/02Calls to UK geographic numbers.1p per call
Mobile CallsCalls to UK mobile numbers.2p per call
UK WideCalls to numbers beginning 03.1p per call
FreephoneCalls to numbers beginning 08.0p per call
NGN Access Charge (Fixed)Calls from Fixed Lines & IP Extensions to numbers beginning 084, 087, 09, 1187.5p per minute
NGN Access Charge (Mobile)Calls from Mobile Freedom SIMs to numbers beginning 084, 087, 09, 11837.09p per minute
(BT) Fixed Line - Service LevelsDescription Cost
Care Level 1Fault repaired with 3 working days. (Mon-Fri)Free
Care Level 2Fault repaired within 48 hours. (Mon-Fri)£1.20 per month per line
Care Level 3Report fault by 1pm, clear by midnight same day. Report after 1pm, clear by 1pm next day.£3.95 per month per line
Care Level 4Faults cleared within 6 hours, anytime of day, any day of year.£5.49 per month per line
Overusage ChargesDescription Cost
ADSL2+ & Fibre Broadband
Usage above included data bundle55p per GB
ADSL Max BroadbandUsage above included data bundle£1.10 per GB
All Mobile Data Ove Usage
Usage above included data bundle
3p per MB (£30.72p per GB)
Active Inbound Service ChargesDescription Cost
One 2 OneSingle number / straight translation.£5 per month
One 2 Many / One 2 GroupSingle number with hunt group or twinning£10 per month
Active Inbound - LiteMulti number account. 10 no's inc, then £2 per no.Max 20 numbers.£24 per month
Active Inbound - VRMulti number account with Virtual Reception/IVR. Max 50 numbers.£48 per month
Active Inbound - MaxMulti number account for resellers and contact centres. Max 300 numbers.£96 per month
Active Inbound - ResellerMulti number account with branded portal for reseller partners. Access all products.£250 per month
Active Inbound - Managed ServiceMulti number account requiring provisioning & number management.£500 per month
Active Inbound - Call ConferencingDescription Cost
Active Conference - Pay Per User
Call conference service with 01/02 access number.
£3 per month / 3p per min
Active Conference - Pay Per User
Call conference service with 03 access number.
£2 per month / 3p per min
Active Conference - Pay Per User
Call conference service with 080/Freephone access number.
£4 per month / 4p per min
Active Conference - Pay As You Go
Call conference service with 0843 access number.No rental
SMS Service ChargesDescription Cost
SMS Send - Pre PayText messaging broadcasting portal with SMS Credits purchased in advance.No rental
SMS Send - Post PayText messaging broadcasting portal with SMS Credits paid on a post pay basis.£10 per month
SMS SurveyInteractive surveys using HTML landing pages & reporting suite.£48 per month
SMS HelpdeskBrowser based system for two text conversation. Widely used by holiday park operators.£48 per month
Text In - KeywordsDedicated keyword on the shared short code 78070.£10 per month
Text In - Keyword Bundle
Dedicated keyword on the shared short code 78070. (inc 250 SMS credits per month)£15.75 per month
Active iPBX - Hosted IPDescription Cost
User Licence - Standard
Fully featured User Licence including mobile app and inclusive call minutes.£11.70 per month
User Licence - LiteLimited feature User Licence. (no call bundle)£9.50 per month
Extension Setup FeeSetup fee for softphone use only.£25.00
Extension Setup FeeSetup fee for pre configured IP phone (softphone included)£45.00
Go Integrator DBSame features as Lite plus CRM Integration.£5.50 per month
UC TeamCollaboration tools. Call conference & screen sharing.£5.50 per month
Active SIP - SIP Services (BT)Description Cost
SIP Trunk Connection FeeOne off connection fee.£15.00
Basic SIP Trunk (per channel)Ideal ISDN2 replacement. Basic call logging and failover features. Management Portal.£6.25 per month
Premium SIP Trunk (per channel)
Ideal ISDN 30 replacement. Advanced routing, load balancing, failover & ramp up channels.£8.75 per month
SIP Call Bundle5,000 minutes to UK Landlines & 2,000 minutes to UK mobiles£2.20 per month
SIP Voicemail FeatureUnified voicemail£1.50 per month
SIP Go Integrator LitePresence & comms pilot featues.£2.40 per month
SIP Go Integrator DBSame features as Lite plus CRM Integration.£5.50 per month
SIP UC TeamCollaboration tools. Call conference & screen sharing.£5.50 per month
Mobile - SIM OnlyDescriptionCost
SIM Connection FeeOne off charge for SIM connection. Includes postage.£2.50
SIM Swap FeeOne off charge for SIM swap. Includes postage.£2.50