If the call is unanswered after a predetermined time or if your line is busy the system will ring another number in your hunt group or divert to the voicemail 2 email service.
Set your hours of business, for example 8.30am to 5.30pm, and calls received outside of hours will be diverted to the voicemail 2 email service.
You can divert calls to a UK mobile at any time and include mobile numbers in your hunt group
You can have up to nine numbers in your hunt group and set the ringing time between each
You can configure the voicemail 2 email service to play two different messages to your callers based on busy/unanswered and out of hours. Messages left will be emailed to you for playback on your pc or smartphone
Create a list of virtual extensions via the online control panel so that you can quickly transfer callers to another department or colleague
This is a greeting played to callers before the call is forwarded to you, for example ‘thank you for calling ABC Telecom, the experts in call managment, please hold whilst we connect your call’.
Call whisper is a short announcment played to you when someone has called via your Active Numbers. For example the whisper might say ‘sales call’, ‘local paper’ or ‘work call.
You can choose to record all of your inbound calls or use the telephone keypad to start recording when you feel the need. Recordings are stored online for easy playback, download or deletion
Direct Callers to the correct department or person by asking them to select options using the telephone keypad, for example please press 1 for sales, press 2 for customer service and press 3 for accounts