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IVR

Why Interactive Voice Response (IVR) is essential for Businesses

Why Interactive Voice Response (IVR) is essential for Businesses

To stay head and shoulders above your competitors these days, you have to invest in top-notch technologies. Interactive voice response ( IVR ) has been one of the must-have technologies many businesses have invested in over the years and there’s a good reason for this.

IVR systems have a great impact on businesses small or large and have stood the test of time. Most importantly, businesses can gain a competitive edge over other businesses with an IVR system and IVR Payment Processing, because it can improve your business operations and increase efficiency.

An IVR system is made up of a computerised system that aids in answering incoming calls and sends them to the suitable destinations within your business premises. You can retrieve vital information from the database using this platform, and it’s easy to automate tasks that will require a team of professionals.

What to Know About Interactive Voice Response

There is a deep-rooted history concerning the use of an interactive voice response system. This system was introduced into the business industry as a means to quickly and efficiently automate business processes. The idea was to save a small business’s operation time spent answering customers’ inquiries. Hence, it guarantees quick opportunities to serve customers in need of the information they are looking for.

For many businesses, the IVR system offered an opportunity to use an unrefined kind of self-service technology available in many phone systems worldwide. The first models of auto business assistants came with limited functionality and allowed less interaction. For many businesses, they had to invest in improved and high-security protocols.

Significantly, it was not easy to make improvements on the systems as they were not designed to keep up with growing business operations and customer demands. Businesses needed to grow, and they had to go for a solution that will keep them afloat and effectively satisfy clients’ needs, this pursuit led to the advent of IVR and IVR Payment technology. Advancements in the telecoms industry, more so the interactive voice response systems functionality, can be attributed to improvements in the earlier models. New and better technological developments like computer telephony integration (CTI) guarantee the effective exchange of information between phones and computers. CIT technology makes it easy to input telephone information into databases, and it can be stored based on customers’ account information.

Computer telephony integration makes it easy for a computer system to execute automatic call transfers and dialling. These systems utilise a dual-tone frequency signalling (DTFS) to facilitate effective information exchange between phones and computers. More features like Automated Speech recognition (ASR), has impacted how customers make inquiries.

Types of Interactive Voice Response Systems – What to Know

The key types of IVR system widely used these days include:

1. Inbound IVR Systems

Inbound IVR systems are widely used to automate a business’s answering and calling processes. Caller-routing is an excellent application whereby a caller presses the phone’s touch screen and is immediately directed to a specific destination.

These systems can as well be used in retailing to offer services and products over the phone. Other areas include telephone banking, loan application, and the healthcare sector to provide discharge and admission records.

2. Outbound IVR Systems

Outbound interactive voice response systems help remind clients of upcoming meetings and appointments. These systems offer a means to save more as a business can streamline the entire process using an automated system to make multiple calls. This is an incredible way to improve employee productivity while focusing on other essential duties or aspects of their work.

How IVR Systems Can Benefit Your Small Business

IVR systems are a valuable investment and will impact your business significantly in several ways:

• Guarantees 24/7 effective communication. You can answer customers’ inquiries without any worries regardless of the time of the day or night.

• They increase customer satisfaction. These systems automatically help cater to volumes of calls and without any shortcomings.

• Lowers cost of business operation. There is no need to hire multiple workers as this system will automatically handle relevant calls or queries.

• Enjoy customised customer support regardless of the language one is using.

• All calls are recorded for future references and analysis.

Implement IVR Best Practices into Your Business

Interactive voice response technology offers your business a means to grow and overcome competition. These systems provide a means to keep in touch with customers and avoid unnecessary communication difficulties. You shouldn’t have any reservations about investing in these telecoms systems as the benefits are potentially business-changing.

Working with Teleproject UK we can discuss your requirements and tailor a system to meet your needs. 

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IVR

IVR Software: The Future of Payment Processing

IVR Software: The Future of Payment Processing

Interactive Voice Response software, or IVR software for short, often gets a bad reputation. However, this reputation exists not because of the concept itself, but rather the frequently poor implementation of IVR software or IVR Payment Solutions into already established businesses. At Teleproject UK, we’re looking to change the way the industry views IVR software by creating IVR systems that stay on the cutting edge, with robust infrastructure and constant support.

Teleproject UK Offers Cutting-Edge IVR Payment Processing

With our revolutionary approach to IVR systems. Teleproject UK can help your business stay on the forefront of customer service, especially when it comes to payment processing. There is no question that a properly-implemented IVR system can make a gigantic difference when it comes to how easy it is for your customers to make their payments on time. A working IVR system can drastically increase the ease with which customers can make their payments, as well as the ease with which you and your business can receive them. With our exceptional skill and passion for IVR. Teleproject UK is the ideal partner to help bring your business, school, or other company up to the cutting edge of payment processing.

Why IVR Is the Ultimate Option for Payment Processing

No Hidden Fees for Your Customers

The fact is, when customers are forced to pay hidden fees when making payments, it often breeds contempt for your business. The more agitated customers become with the practice of hidden fees, the less likely they are to continue offering you their patronage. With a properly-implemented IVR system from Teleproject UK payments can go through effortlessly, with no need for hidden fees. This means that customers will be happy and satisfied with their transaction every time.

No Processing Payments for You

Not only does an IVR system from Teleproject UK mean no hidden fees for your customers, but it also means no processing payments for you and your business. With other systems of payment processing, fees can severely get in the way of overall profits. When fees start to add up. that means you will have to increase the price you are charging customers for your services. This, in turn, can drastically affect the overall veracity of your business. With our IVR payment processing, you can forget about payment processing fees and focus on providing the best service for the best price to your growing customer base.

IVR card payments

Self-Service Means Less Staff

Another area where a well-implemented IVR system can save you money is in staff. Often, payment processing will require a whole team of individuals working around the clock to provide customer service to your clients. By outsourcing your payment processing to Teleproject UK you will be saving a bunch of time, energy, and money. A functioning IVR system will allow clients to pay their bills on time with no outside help required and all via their telephone keypad.


Proactive Customer Service

As businesses move away from one-on-one customer service to more digital modes of customer interaction, the means clients use to interact with your business digitally become more and more critical. By working with Teleproject UK. you can ensure that you are working with a trendsetter in the field of IVR payment processing. We have a growing infrastructure of support that will help keep you and your business on the cutting edge of customer service well into the future.


IVR Payment Processing Offers Unprecedented Protection

Not only will a good IVR payment processing system help increase your customers’ overall experience with your business, but it will also offer your business unprecedented protection when it comes to each and every transaction. It can do so by providing a complete and
easy-to-find database of all customer payments. With an IVR system from Teleproject UK every payment will have a paper trail, meaning that if your business ever needs to dispute a charge, you will have all the evidence needed to back it up.

IVR Card payment image

No More Unnecessary Chargebacks!

With other payment processing systems, businesses run the risk of falling victim to illegitimate chargebacks. A chargeback occurs when a business is forced to refund a received payment through the bank or credit card payment. While chargebacks may occur legitimately, many times they occur illegitimately. Without a proper record of all transactions, however, businesses may have a hard time fighting back against the claim of a chargeback. Many times, companies are forced to absorb the money lost on the chargeback and hope that it doesn’t happen again. With IVR payment processing from Teleproject UK fighting back against wrongful chargebacks has never been easier.


Automatic Recordings of Each and Every Transaction

With IVR payment processing from Teleproject UK. you can have all of your transactions automatically recorded. This means that each payment a customer makes will have a permanent log that can be easily found and accessed. With this complete call record, your business can have everything it needs to protect itself should any complications arise. With Teleproject UK recordings can be easily set up and accessed whenever you need.


How Teleproject UK Stays on the Forefront of IVR Technology

Teleproject UK was created with a passion for bringing IVR technology to it’s rightful place at the forefront of customer service. We aim to do so by revolutionising the current approach that most businesses have to IVR payment processing. Whereas many businesses will simply use IVR payment processing as an optional mean for payment, something that clients can use after office hours when no actual customer representatives are available on the line. IVR aims to make IVR payment processing the main means for receiving payments for all businesses.

In order to do so Teleproject UK implements proactive monitoring of it’s IVR systems to see when and where customers are having trouble with the current set-up. By seeing where and when customers are reaching snags in our IVR processing systems, our systems are allowed to evolve, offering the best customer experience possible each and every time.

With IVR payment processing from Teleproject UK your customers are guaranteed a simple and intuitive experience whenever it comes time to make a payment. As well, our text messaging systems can help notify customers whenever a payment is due. Meaning that you will have fewer customers forgetting to make their monthly payments. Little things like this are what give IVR payment processing systems so much potential, and that potential is what Teleproject UK aims to tap!


We Can Help You Attain Effortless PCI Compliance

Another great thing about working with Teleproject UK to create a payment processing system for your business is that it allows your business to achieve PCI compliance effortlessly. For those who don’t know, achieving PCI compliance is a never-ending battle that only gets more and more complicated the more payments you are receiving. With an IVR payment processing system from Teleproject UK your business is guaranteed PCI compliance the easy way.


What Does It Mean to be PCI Compliant?

PCI. or PCI-DSS. is an acronym that stands for “Payment Card Industry Data Security Standard”. If the name doesn’t give it away. PCI is used to refer to a set of basic security standards that all payment processors are recommended to follow so as to ensure the best protection for them, their clients and customer data. While payment processors are not specifically required to be PCI compliant, they will definitely be losing a large potential chunk of their customer base if they aren’t. PCI Compliance Process is vital.


Why Should Businesses Work to Be PCI Compliant?

Being PCI compliant is beneficial not only from a marketing standpoint, but also because of the protections it offers for you and your clients.

There is a lot that can go wrong when it comes to payment processing and card details, and achieving PCI compliance is a proactive way to assure both yourself and your clients that your payment processing system is safe and secure.


How Does a Business Become PCI Compliant?

For businesses, the road to PCI compliance can be fairly difficult. The more payments you are processing, and the more means by which customers are allowed to make payments, the more difficult it is to achieve total PCI compliance.

As well, once compliance is achieved, you will have to annually reevaluate your entire payment processing system to ensure it meets the next year’s PCI standards. Since achieving PCI compliance is essentially a never-ending battle, having a third-party payment processor that can meet PCI standards for you is often the preferred option for businesses. Teleproject UK will ensure PCI-compliance for all of it’s payment processing systems, meaning that you and your staff don’t have to worry about it!


Get Started with Teleproject UK Today!

If you are a business, school, or other company looking to get into the cutting edge of IVR payment processing, get started with Teleproject UK today! 

We can help pave the road to the future for your business, ensuring that all customer transactions go off without a hitch! As businesses move farther away from one-on-one personal interactions, the importance of a proactive and evolving IVR payment processing system only increases. 

By working with Teleproject UK you are ensuring that your business is staying on the cusp of customer interaction, providing the ultimate customer experience for all of your clients as well as bringing down operational costs. The fact that IVR payment processing can save you both time and money is simply an added bonus.

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IVR

3 Ways Cloud IVR Improves Your Healthcare Communications and Operations

3 Ways Cloud IVR Improves Your Healthcare Communications and Operations

Inefficiencies in communication, especially in the healthcare industry, can negatively impact the condition and recovery of your patients as well as patient experience. Moreover, it can also leave an unpleasant impression on patients and families who require prompt medical help. 

That said, you must act immediately if you are noticing breakdowns in your communication, both internally and externally. If left unaddressed, these issues can escalate and significantly lower the quality of care you provide for your patients. Ultimately, it can damage your reputation and affect the funding you receive to support your operations.  

This is where the importance of having the right communication tools comes into play. Interactive voice response system (IVR), in particular, is a powerful tool you can utilise in tandem with your voice channel to deliver convenient and customer-friendly service to your patients. 

Here are some applications of IVR in your healthcare communications that are worth exploring. 

1. Appointment Management 

The interaction between you and your patients is central to your healthcare service call center. That said, it is worth noting that all of these interactions usually start with an appointment or customer call. How you make and keep these appointments influence your performance, the reputation of your healthcare agency and ultimately customer satisfaction and customer expectations.  

Unfortunately, patients inevitably miss their appointments from time to time. Sometimes, they may show up late or ask to reschedule at the last minute, and this can easily dislodge your schedule for the day. 

Integrating IVR into your healthcare communications, patient experience and contact center allows you to send out regular appointment reminders for your patients to avoid these instances. It can be through SMS messages or pre-recorded phone calls. Additionally, you can customise when these reminders go out according to your preference. 

2. Medical Information Collection 

Integrating the technology into your communication system lets you use apps that allow you to record personalised test results and attach them to a patient’s medical record. When recording, you can use a combination of pre-recorded audio and text-to-speech for general test results. 

As soon as the recording is entered into the system, the app can call the patient and replay the recording for them to hear. If they have questions about their results, you can use the same technology to connect their calls directly to a nurse or a specialist. 

3. Asset Management 

You often work with a lot of medical equipment to provide the best care for your patient. If your facility is relatively big, however, finding the location of the right equipment can be a chore. This is another aspect where interactive voice response systems and unified communications can help. 

Using cloud IVR applications and IVR Software, you can assign an ID to a piece of equipment in your premises. When one of your team needs a particular apparatus, they only need to call a number and input the device ID. They will then hear a response dictating the current location of the apparatus in question. 

Having such integration makes it easier for providers to find critical medical equipment when they’re in a race against time. 

Conclusion 

There are various uses and applications of Cloud IVR solutions in your healthcare system and call center solution . Aside from the three mentioned above, you can also use it to transfer critical information quickly, identify a patient’s post-procedure issues faster, and automate the dissemination of prescription information. 

Your agency may be performing well at the moment, but there will always be room for improvement. You need to constantly find ways to refine your service and healthcare communications. In this regard, IVR is a technology that can remarkably streamline your processes and empower you to serve your patients in more unique ways. 

If you require hosted IVR solutions in Cornwall and surrounding areas, we’re the ones to call! We specialise in cloud-based telecom phone systems and Cloud based IVR call management solutions.

More importantly, our phone systems can be configured to meet your agency’s requirements.

If this sounds like what your healthcare agency needs, get in touch with us today! 

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IVR

IVR and What It Can Do For Your Business

In the simplest words, Interactive Voice Response (IVR), otherwise known as an auto-attendant or call menu, is a technology that allows your callers to navigate a phone system and be routed to the appropriate agent or department. 

As simple as its function may sound, IVR can help your employees save time, allow them to work on other more important tasks, and improve their overall efficiency. After all, they won’t have to spend long hours manually fielding every call to the right department anymore, your IVR will do that for you!  

If you know that your team has been struggling in this area, it may be high time for you to consider incorporating the benefits of IVR into your business’ phone systems. To cement its need, here are just a few of the various benefits your business can enjoy with an auto attendant. 

1. IVR Makes Your Business Look Professional 

One way to pique the interest of potential customers and gain their trust is to show them that you are competent and professional. You have to play the part wherever you are and wherever customers can get in touch with you, and this includes your business’ phone systems!

Having a call menu to greet your callers says a lot about your business. It means that you take care of all the details, even the smallest ones, to accommodate your customers and promptly attend to their needs. Moreover, call menus also help you handle a larger volume of inbound calls. You get to entertain all your callers and protect your credibility at the same time.  

2. It Gives Your Callers More Options

A well designed IVR service with Menu Options improves the customer call journey by getting them through to the information or department they need quickly.

As an example frequently requested information such as opening times, requesting a brochure and directions can simply be played back to the caller without the requirement for a live agent to assist.

More advanced options might included Database Lookups for retrieving account balances or secure credit card payment processing via the IVR payments.

3. It Helps You Provide High-Quality Service 

A well-planned and professionally created call menu can give your callers a customer service experience that will surely impress them and make them feel satisfied. You can further customise your menu options by recording your own audio or assigning certain music to be played for your callers every time they are put on hold. 

If you are interested in doing this, however, then make sure that the audio or music you use is of high-quality and at the right volume. 

Conclusion

Your business, no matter how small or big it is, can enjoy the benefits of having IVR incorporated into your office’s phone systems. Firstly, you will be able to free up your employees who used to field calls from doing this routinary task; instead, you can give them other assignments that contribute more value to your business. 

IVR are also helpful tools in improving your customer service and leaving a good first impression on your callers. If you truly want your business to succeed, it’s not enough to produce high-quality products or services. You must also pay attention to how you service your customers and respond to their enquiries about your offering. 

Interested in purchasing reliable hosted IVR solutions for your business in the UK?

We have got you covered!

We provide efficient telecom systems and IVR-based call management solutions to businesses and tailor them according to your needs.

Get in touch with us today to learn how we can do the same for you!