Categories
IVR

3 Ways Cloud IVR Improves Your Healthcare Communications and Operations

3 Ways Cloud IVR Improves Your Healthcare Communications and Operations

Inefficiencies in communication, especially in the healthcare industry, can negatively impact the condition and recovery of your patients. Moreover, it can also leave an unpleasant impression on patients and families who require prompt medical help. 

That said, you must act immediately if you are noticing breakdowns in your communication, both internally and externally. If left unaddressed, these issues can escalate and significantly lower the quality of care you provide for your patients. Ultimately, it can damage your reputation and affect the funding you receive to support your operations.  

This is where the importance of having the right communication tools comes into play. Interactive voice response system (IVR), in particular, is a powerful tool you can utilise in tandem with your voice channel to deliver convenient and customer-friendly service to your patients. 

Here are some applications of IVR in your healthcare communications that are worth exploring. 

1. Appointment Management 

The interaction between you and your patients is central to your healthcare service. That said, it is worth noting that all of these interactions usually start with an appointment. How you make and keep these appointments influence your performance and the reputation of your healthcare agency.  

Unfortunately, patients inevitably miss their appointments from time to time. Sometimes, they may show up late or ask to reschedule at the last minute, and this can easily dislodge your schedule for the day. 

Integrating IVR into your healthcare communications allows you to send out regular appointment reminders for your patients to avoid these instances. It can be through SMS messages or pre-recorded phone calls. Additionally, you can customise when these reminders go out according to your preference. 

2. Medical Information Collection 

Integrating the technology into your communication system lets you use apps that allow you to record personalized test results and attach them to a patient’s medical record. When recording, you can use a combination of pre-recorded audio and text-to-speech for general test results. 

As soon as the recording is entered into the system, the app can call the patient and replay the recording for them to hear. If they have questions about their results, you can use the same technology to connect their calls directly to a nurse or a specialist. 

3. Asset Management 

You often work with a lot of medical equipment to provide the best care for your patient. If your facility is relatively big, however, finding the location of the right equipment can be a chore. This is another aspect where interactive voice response systems can help. 

Using cloud IVR applications, you can assign an ID to a piece of equipment in your premises. When one of your team needs a particular apparatus, they only need to call a number and input the device ID. They will then hear a response dictating the current location of the apparatus in question. 

Having such integration makes it easier for providers to find critical medical equipment when they’re in a race against time. 

Conclusion 

There are various uses and applications of IVR solutions in your healthcare system. Aside from the three mentioned above, you can also use it to transfer critical information quickly, identify a patient’s post-procedure issues faster, and automate the dissemination of prescription information. 

Your agency may be performing well at the moment, but there will always be room for improvement. You need to constantly find ways to refine your service and healthcare communications. In this regard, IVR is a technology that can remarkably streamline your processes and empower you to serve your patients in more unique ways. 

If you require hosted IVR solutions in Cornwall and surrounding areas, we’re the ones to call! We specialise in cloud-based telecom phone systems and IVR-based call management solutions.

More importantly, our phone systems can be configured to meet your agency’s requirements.

If this sounds like what your healthcare agency needs, get in touch with us today! 

Categories
IVR

IVRs and What They Can Do For Your Business

In the simplest words, Interactive Voice Response (IVR), otherwise known as an auto-attendant or call menu, is a technology that allows your callers to navigate a phone system and be routed to the appropriate agent or department. 

As simple as its function may sound, IVRs can help your employees save time, allow them to work on other more important tasks, and improve their overall efficiency. After all, they won’t have to spend long hours manually fielding every call to the right department anymore, your IVR will do that for you!  

If you know that your team has been struggling in this area, it may be high time for you to consider incorporating IVRs into your business’ phone systems. To cement its need, here are just a few of the various benefits your business can enjoy with an auto attendant. 

1. IVR Makes Your Business Look Professional 

One way to pique the interest of potential customers and gain their trust is to show them that you are competent and professional. You have to play the part wherever you are and wherever customers can get in touch with you, and this includes your business’ phone systems!

Having a call menu to greet your callers says a lot about your business. It means that you take care of all the details, even the smallest ones, to accommodate your customers and promptly attend to their needs. Moreover, call menus also help you handle a larger volume of inbound calls. You get to entertain all your callers and protect your credibility at the same time.  

2. It Gives Your Callers More Options

A well designed IVR service with Menu Options improves the customer call journey by getting them through to the information or department they need quickly.

As an example frequently requested information such as opening times, requesting a brochure and directions can simply be played back to the caller without the requirement for a live agent to assist.

More advanced options might included Database Lookups for retrieving account balances or secure credit card payment processing via the IVR.

3. It Helps You Provide High-Quality Service 

A well-planned and professionally created call menu can give your callers a customer service experience that will surely impress them and make them feel satisfied. You can further customise your menu options by recording your own audio or assigning certain music to be played for your callers every time they are put on hold. 

If you are interested in doing this, however, then make sure that the audio or music you use is of high-quality and at the right volume. 

Conclusion

Your business, no matter how small or big it is, can enjoy the benefits of having IVR incorporated into your office’s phone systems. Firstly, you will be able to free up your employees who used to field calls from doing this routinary task; instead, you can give them other assignments that contribute more value to your business. 

IVRs are also helpful tools in improving your customer service and leaving a good first impression on your callers. If you truly want your business to succeed, it’s not enough to produce high-quality products or services. You must also pay attention to how you service your customers and respond to their enquiries about your offering. 

Interested in purchasing reliable hosted IVR solutions for your business in the UK?

We have got you covered!

We provide efficient telecom systems and IVR-based call management solutions to businesses and tailor them according to your needs.

Get in touch with us today to learn how we can do the same for you!