Categories
IVR

What is 3CX Hosted and how can it help our business?

What is 3CX Hosted and how can it help our business?

With the pandemic and the increase in remote working generally, businesses are utilising software to assist them and their staff’s productivity. Many people are now working from their homes, and cloud-based phones and software are becoming a significant part of remote working.

3CX is one of the leaders in the hosted phone systems market. They offer reliability and functionality across mobile and desktop devices as well as more traditional phone handsets.

So what or who is 3CX, and can they help your business and remote staff?

What is 3CX Hosted?

Based on the SIP standard, 3CX is a software-based phone system. It operates with various phone hardware and features mobile apps and browser extensions for the web. 3CX’s cloud PBX also includes combined mobile apps for iOS and Android, video conferencing, website live chat, Facebook messaging and many more features.

A significant benefit of the software is that it can be hosted on-premise, on a remote server. It’s considered an excellent IP PBX for small start-ups and expanding businesses because of its flexibility and cost-effectiveness.

3CX video screen

What is the distinction between IP PBX and PBX?

The acronym PBX stands for Private Branch Exchange; it’s a private telephone network within a business or organisation. A conventional PBX system is configured of standard telephone lines, meaning it can connect to the PSTN through devices like phones or fax machines.

A business is restricted to a maximum number of outside telephone lines and many internal devices and extensions with a traditional PBX.

An Internet Protocol Private Branch Exchange (IP PBX ) is a PBX system with IP connectivity that gives extra communication features such as instant messaging, audio and video.

IP PBX provides an unlimited number of lines and extensions on top of complicated functions that are hard to complete with traditional PBX.

Simply put, IP PBX adds IP VoIP support to the more traditional PBX systems.

IP PBX systems use IP tech to create and maintain communications; alternatively, a PBX system deals with conventional and physical lines of communication. The IP PBX can assign and manage calls, audio, data and video, as well as that; an analogue PBX can just manage the switching/managing of phone conversations.

More and more businesses are moving from analogue phone systems to modern IP-based versions. On top of that, the ISDN switch-off is fast approaching, and businesses are starting to move from ISDN to SIP Trunks.

3CX app on mobile device

Setting up 3CX

Initially, you’ll require a 3CX licence to unlock 3CX and a SIP Trunk to be connected to the phone network. An internet connection is also required either via a phone or desktop to be able to download 3CX.

To make a call, you’ll need a licence, and you’ll also need to connect 3CX PBX to your VoIP service provider; you also require a SIP Trunk to do this.

3CX itself is available on mobile, desktop and tablets, and you can download the 3CX app for free. The great thing about the app is that you are connected to your business set up and can take your company communications with you on the move, where ever you go.

3CX also supports several SIP handsets and phones, and we highly recommend Yealink phones.

3CX video screen

SIP Trunks

A SIP Trunk gives the ability to start and end connections for voice and data transfers via the internet. 3CX is on the SIP standard; it operates with SIP Trunks to create and maintain connections efficiently.

The use of SIP Trunks allows SIP providers to connect channels to your PBX; this means you can make long-distance, local and international calls via the internet. SIP Trunks are seen as the virtual connection between the VoIP telephone service provider and 3CX system, and it all works over a standard broadband connection.

Licence-based setup

To use 3CX, you require a licence, otherwise, you won’t be able to perform calls. 3CX has a popular subscription-based model which renews annually. The types of licences are configured on the number of concurrent calls required that routes through the system.

What are the benefits of 3CX for your business?
Integration and set up is easy and straight forward:

As mentioned, the setup of 3CX is relatively simple; all you need is an internet connection and a SIP Trunk licence to use 3CX. Installation of 3CX is a simple process using a browser and SIP Trunk provider; Teleproject can help with all aspects of the setup we make it as straightforward as possible, supporting and advising along the way.

Other systems can also be integrated; such as CRM’s or different setups, options are possible.

Consolidated Communications

Time is money, so a Unified Communications solution is essential; 3CX is more than just a phone system; it can also include: CRM management, calls, messaging, web conferencing, live chat, and iOS/Android mobile apps, email and much more.

3CX Hosted comes without the expense and management problems of a traditional phone system or the constraints of shared cloud PBX solutions. Business is demanding enough; 3CX keeps it simple, powerful and integrates these features in one central place.

CRM or Customer Relationship Management integration

A CRM manages business contacts and interactions with clients/customers and prospects that are in the pipeline. They have become essential for businesses to pull all their data on their customer base together – they detail contact details, products purchased, communications, interactions, and much more.

3CX knows the importance of this and enables businesses to simply integrate PBX and a CRM system so calls can be logged and made whilst keeping track of client interactions and recording for training etc.

Live chat – engage with web visitors

Live chat enables companies to interact and engage with website visitors when buying or enquiring in real-time. Website visitors can chat to sales teams within a website browser.

Live chat from 3CX is available and ready to use for any website or CMS. The 3CX live chat is located in the corner of your websites page and can provide people with information, support and suggestions.

Web conferencing

With the event of COVID 19, there has been an explosion in web conferencing platforms and apps. These have been used for online meetings, webinars, presentations, training and have become an essential business tool. This technology truly has transformed communications for business and made collaboration and remote working fully accessible.

3CX has made it very easy to set up a web conference or call; you log in to the Web Client, click on ‘Schedule Conference’, select the type of conference you want to have and choose a date and time or commence the meeting straight away.

The 3CX Web client

The 3CX Web Client is a dashboard that connects the features that you need to communicate with your staff and customers from inside your web browser. This gives comprehensive functionality and access to video calls, audio, transfer, call hold, conferencing, access to IP phones, chat, file transfers and much more.

3CX Mobile Phone apps

Working on the go is easy now with the 3CX smartphone app for Android and iPhone. With easy access to your companies phone book and contacts, you can make phone calls and send messages all from your device.

The app means you can make calls to customers and clients using your work phone number rather than your personal mobile or home number and so retaining your companies professionalism. With the rise of remote working, this has become essential when working from home.

3CX security

3CX Hosted system features exceptional 3CX security protocols and tech that is protected and reliable. With a secure SSL login, backup and restore function, meaning all files and data are protected.

3CX also allow an SBC (Session Border Controller), this is a device launched in SIP-based VoIP networks to regulate and protect communication systems and ensure network security and efficiency. The 3CX SBC allows for greater security as it uses 3CX’s own tunnel ports.

We will be writing more about how 3CX Hosted can help you thrive in a competitive and ever-changing business world.

Teleproject UK are always happy to review your business telecom requirements; get in touch today!

Categories
IVR

How does VoIP work?

How does VoIP work?

VoIP (Voice over Internet Protocol) is an effective technology that enables telephone calls to be made over an internet connection. VoIP has become the ultimate telephone system choice for businesses all over the world, so how does VoIP work?…

People prefer using VoIP (Voice over Internet Protocol) phone service over traditional phone lines. Why? It gives several more capabilities than analogue phones, and it can do it all for around half the price.

Cloud phone service providers add powerful features not seen with regular phone service. Call recording, IVR auto attendants, voicemail to email, custom caller ID, data capture, secure card payment processing and so much more. Plus, you can make and receive calls anywhere, remote working and home working built in.

We’ve extended this guide to take a closer look at what you need to know about VoIP. It contains all the vital information you need to know, including VoIP phone service advantages.

What is VoIP?

VoIP (Voice over Internet Protocol) defines the process to place and take phone calls over the internet. Most people consider VoIP telephony to be the future of telecommunications.

No doubt you have already heard or seen an IP address?, that is the Internet Protocol address. An IP (Internet Protocol) address is how computers and devices interact with each other on the web.

VoIP isn’t actually all that new. Telephony has relied on digital lines to bring phone calls since the late 90s. VoIP is a cost-effective way to manage an unlimited number of calls.

So, what does this mean for you?

VoIP solutions operate on any pc, laptop or tablet because it’s built upon many years of open standards. It only needs an internet connection and a softphone application to call anyone without the need for local phone service.

Establishing calls is not the only thing that VoIP service providers can do. They also do routing of outgoing and incoming calls through existing telephone networks. mobile phones and Landlines depend on the Public Switched Telephone Network (PSTN).

Traditional telephones use analogue lines to take voice signals. If you want to make calls, you need to have extra wiring installed.

Many companies rely on specific hardware for their phone service. This machine is known as a Private Branch Exchange (PBX).

It unites internal phone extensions to the public telephone network. Private Branch Exchange (PBX) are generally quite costly to set up and maintain.

call conference image
There’s a better option.

A trusted VoIP service provider can manage everything for you. Just plug your IP desk phone in, and you are done. Digital phones are using your internet connection speed to establish connectivity.

According to data presented by the FCC and visualised by Microsoft, all people in the United States has access to high-speed internet available for 93.5%.

VoIP turns your phone calls into data and sent over the internet. Ethernet cables can be used or skip them if you have a stable Wifi connection or signal. It does so at a much lower cost than older telephone systems. We’ll discuss later on why Voice over IP has so many advantages over regular phone service.


How does VoIP work?

Voice over IP is an essential building block of the internet that uses Internet Protocol. IP telephony is a significant innovation from the century-old telecommunications system.

VoIP phone system helps calls between other phones or over to another telephone company. It also offers other useful functions like voicemail, call forwarding, call recording, and more.

The conversation exchanged in phone calls are using small data packets. These data packets can be sent through the internet around the world in less than a second. For internet telephony, these packets move between your IP phone and a VoIP provider.

 

Here are the four steps of how VoIP works.

Your IP phone must connect to your router or switch in your Local Area Network (LAN).

Your VoIP service provider will call the other party told by your IP phone when you dial a telephone number.

Your VoIP service exchanges data packets and establishes the call from your IP phone.

These digital signals convert by VoIP phone back into the sound you can hear.

Twenty years ago, you used to require expensive, proprietary equipment to use VoIP — but today, VoIP built upon open standards such as Session Initiation Protocol (SIP). SIP gives complete interoperability between different desk phones, conference phones, and VoIP apps.

VoIP bypasses the telephone company completely. Wheresoever you have a broadband internet connection, you can use VoIP. It’s a significant upgrade from an analogue phone system.

Cloud-based PBXs are capable of features like call routing, conferencing, and voicemail. It operates as their own full-service phone companies that you manage when you think about it.

A stable Fibre Broadband internet connection is all you need, and you can get all the benefits of Voice over Internet Protocol.

Pros and cons of VoIP

The pros and cons that need to consider when considering a VoIP telephone system to replace your existing and now out dated office PBX.

Pros of VoIP

Call anyone worldwide – International long-distance cost are as cheap as £0.02 to reach the USA  or £0.04 per minute to call say Mexico for example.

High-quality sound – There’s a remarkable difference in the call quality, so the audio isn’t muffled, fuzzy or has a constant crackle.

Cheaper cost – Many companies have realised substantial cost savings and reduced their phone bills by up to 50%.

Remote-ready – Wherever you work, you can use your phone service. If you work from home, no technical setup is necessary.

Advanced features – Run your company with leverage premium features, such as call queues, call recording, wallboards, dashboards, hosted IVR auto-attendants, menu options, secure card payment processing and data capture. Business phone service plans are often included.

Cons of VoIP

A VoIP telephone system requires a high-speed and stable internet connection – VoIP doesn’t operate well on satellite-based internet or ADSL connections. You’ll need at least 100 kbps or 0.1 Mbps per phone line.

A VoIP phone system makes your analogue desk phones obsolete – VoIP uses new technology that doesn’t rely on analogue signals. You’ll likely want to upgrade old phone handsets to new IP handsets. We recommend the Yealink T4 range of IP handsets.

Emergency services limitations – In the unexpected event, you need to use your VoIP phone to call 911, you may need to tell your actual location to the operator. Voice over IP systems defaults to sending your company’s mailing address to public safety operators.

Check out our complete comparison between VoIP and landlines. It’ll help you recognise the differences.

man using phone

How easy to use VoIP?

With a good Fibre Broadband connection and a compatible router in place a new VoIP business phone system is simply a case of plugging in the handsets. It many cases it does not require an engineer to visit site and install. Certainly for home workers it is a case of plug and play.

It’s even simpler to use your VoIP phone service on your Android or iPhone. Just download a free VoIP app, sign in, and you’re able to make calls using VoIP.

How much does VoIP cost?

The cost of a VoIP phone system or VoIP extension is surprisingly cheap when you consider all of it features. The answer is that you can expect to pay approximately £12 per user per month with a free call bundle included. The cost savings are significant compared to on-premises PBX or a traditional phone system.

Here’s how much VoIP typically costs:

Initial costs: £25 – £55 per extension/user

Monthly costs: £9.50 – £28 per extension (basic user to contact centre agent)

International calls: £0.02+ per minute

Device costs: £70 – £300 per IP phone

We strongly recommend you to get a free quote to know the exact VoIP cost.

Top VoIP phone system features

These attractive features are available with a cloud-based office phone system. Here are the following most popular VoIP features that companies will enjoy using.

1. Auto attendant (also known as IVR)

It projects a professional image with a phone menu that greets incoming calls. For example, if you’ve called a company and had to press 1 for sales, 2 for support, you’ve used an auto attendant.

An auto attendant is in place to direct callers, to the correct department or person. Your auto attendant can also send callers to voicemail when all lines are busy and out of hours.

You can incorporate Secure Card Payment Processing and Data Capture in to your Hosted IVR also known as an Auto Attendant.

2. Desktop and Mobile apps

With cloud communications, when you’re not in the office, you won’t miss calls. Many VoIP service providers now provide an app for your desktop and mobile device.

Telecommunications apps can be used with or without a separate desk phone. It’s your choice.

When working at home, it’s more important than ever to equip your team with a VoIP solution. These apps help you manage phone calls, exchange text messages, join conference calls, and much more.

3. HD call quality

There’s almost nothing worse when you ask callers to repeat themselves. HD Voice improves the sound quality of your phone calls. This VoIP technology performs phone calls sound twice as clear as a regular phone call.

For more fuller sound, many VoIP headsets and phones provide noise-cancelling capabilities. This high-definition sound quality is remarkable even for long-distance calls.

4. Unified Communications & Collaboration (UCC)

VoIP business telephone systems have evolved over time and are now often referred to as Unified Communications & Collaboration systems.

Key functions within a UC platform:

Call Management with Contact Centre features

Instant Messaging & Group Chats with Colleagues

Instant Messaging with Website Visitors

Team Presence

Video Calls & Screen Sharing

Conference calling

5. VoIP security and Call encryption

VoIP security is vital for business owners. Telephone calls handle confidential information like credit card numbers and HR conversations. Loss of data can be costly for any business both financially and in terms professional reputation.

Why not ask your potential VoIP service provider can be asked about call encryption. VoIP technologies like SRTP and TLS scramble call data making eavesdropping near impossible.

It would be best if you considered whether a VoIP provider is meeting industry standards and accredited. It’s useful to have a requirements checklist when selecting a business phone service.

Helpful questions to ask when looking at a VoIP office phone system include:

Can you access real-time call logs?

What is the uptime of VoIP service?

How many data centers do they have?

Are they accredited (SOC 2, PCI, ISO/IEC 27001)?

Do they provide HIPAA compliant IP telephony?

6. Call recording

A telephone system can be configured to record phone calls between your staff and customers. Is your team handling calls with precision and care?

Call recording is a feature most used by contact centre supervisors and company management to ensure that their staff all managing customer interactions correctly. Call recording is an important aid for training staff.

Call recordings are generally accessed via a secure online portal. The VoIP service provider will usually charge for call recording storage based on a per GB of data basis. The call recording feature may be charged on a per user, per month basis at around £3 – £5.

Do you need a VoIP phone?

VoIP means that old phone handsets won’t run as-is. You will need to buy replacement IP phones or use a special adapter to retrofit your current phones.

The good news though is that IP desk phones can usually be rented which helps to spread the cost and some providers will offer free IP phones within their overall offering. If you do purchase your IP phones outright you can expect to pay in the region of £70 for a basic phone, around £140 for and executive phone and circa £350 for a top end phone.

If you are deciding whether to transfer to VoIP service, there are a few factors to consider below:

1. Do you work from home?
Many UK businesses now have a work force that works from home at least some of the time. Flexible working practices in all industry sectors is the norm now.

Almost all VoIP business phone systems now come with softphone applications that can be downloaded on smartphones, PCs and Laptops. These features will mean that your home working staff and staff that are on the road will be able to make and receive calls as if they were in the office.


2. Is VoIP Reliable?
In a word Yes ! VoIP is a reliable technology.

This hasn’t always been the case though, but audio quality and stability have improved significantly to the point where more than half of all UK businesses already have a VoIP based telephone system.

The key thing with a hosted VoIP phone system is that it has to sit on a good quality local network. This means a decent Fibre broadband connection, a suitable router with SIP ALG turned off and good quality cables connecting all devices.

What you need to look for in a VoIP provider?

Not all telecommunications service providers are the same, but to decide on the best office phone service, consider your specific business needs. Certainly, having a commercial phone system adds reliability and credibility to your business.

You will need to decide or think about your needs for now and in the future when choosing a phone system for your business.

Assess your current and future needs

Voice over IP functionality

Video conferencing needs, or is this already covered by Zoom or similar

Incoming call volumes

Current resources and staffing

Most free or ridiculously cheap VoIP solutions will likely fall short, so discuss which must-have features you need to identify with your team.

It is certainly important to think about both the handling of your inbound calls and what level of outbound calls your team makes. Generally speaking UK calls will be low cost or included, but International calls do carry a cost. Do you know if your company makes international calls, if so which countries?

Tips for selecting the best VoIP provider

Once you know your requirements and VoIP features, look for a service provider that fits your budget and grow with you. Take into consideration the availability of live help, customer reviews, and documentation.

These are various qualities to look for in a VoIP phone service provider:

– Compatible with your network

– Proven reliability with minimal downtime

– Multiple, redundant data centres

– Live support open 24/7

– Optional professional services

– Examples of clients in a similar industry

– No-pressure sales experience

As you can see, VoIP is the clear winner over analogue landlines. VoIP provides the best value, cost savings, and the most useful features.

Finally, when you are in discussion with a VoIP provider, don’t forget to ask about the possibility of a discount for an increased commitment on your part.
Categories
IVR

Why Interactive Voice Response (IVR) is essential for Businesses

Why Interactive Voice Response (IVR) is essential for Businesses

To stay head and shoulders above your competitors these days, you have to invest in top-notch technologies. Interactive voice response ( IVR ) has been one of the must-have technologies many businesses have invested in over the years and there’s a good reason for this.

IVR systems have a great impact on businesses small or large and have stood the test of time. Most importantly, businesses can gain a competitive edge over other businesses with an IVR system and IVR Payment Processing, because it can improve your business operations and increase efficiency.

An IVR system is made up of a computerised system that aids in answering incoming calls and sends them to the suitable destinations within your business premises. You can retrieve vital information from the database using this platform, and it’s easy to automate tasks that will require a team of professionals.

What to Know About Interactive Voice Response

There is a deep-rooted history concerning the use of an interactive voice response system. This system was introduced into the business industry as a means to quickly and efficiently automate business processes. The idea was to save a small business’s operation time spent answering customers’ inquiries. Hence, it guarantees quick opportunities to serve customers in need of the information they are looking for.

For many businesses, the IVR system offered an opportunity to use an unrefined kind of self-service technology available in many phone systems worldwide. The first models of auto business assistants came with limited functionality and allowed less interaction. For many businesses, they had to invest in improved and high-security protocols.

Significantly, it was not easy to make improvements on the systems as they were not designed to keep up with growing business operations and customer demands. Businesses needed to grow, and they had to go for a solution that will keep them afloat and effectively satisfy clients’ needs, this pursuit led to the advent of IVR and IVR Payment technology. Advancements in the telecoms industry, more so the interactive voice response systems functionality, can be attributed to improvements in the earlier models. New and better technological developments like computer telephony integration (CTI) guarantee the effective exchange of information between phones and computers. CIT technology makes it easy to input telephone information into databases, and it can be stored based on customers’ account information.

Computer telephony integration makes it easy for a computer system to execute automatic call transfers and dialling. These systems utilise a dual-tone frequency signalling (DTFS) to facilitate effective information exchange between phones and computers. More features like Automated Speech recognition (ASR), has impacted how customers make inquiries.

Types of Interactive Voice Response Systems – What to Know

The key types of IVR system widely used these days include:

1. Inbound IVR Systems

Inbound IVR systems are widely used to automate a business’s answering and calling processes. Caller-routing is an excellent application whereby a caller presses the phone’s touch screen and is immediately directed to a specific destination.

These systems can as well be used in retailing to offer services and products over the phone. Other areas include telephone banking, loan application, and the healthcare sector to provide discharge and admission records.

2. Outbound IVR Systems

Outbound interactive voice response systems help remind clients of upcoming meetings and appointments. These systems offer a means to save more as a business can streamline the entire process using an automated system to make multiple calls. This is an incredible way to improve employee productivity while focusing on other essential duties or aspects of their work.

How IVR Systems Can Benefit Your Small Business

IVR systems are a valuable investment and will impact your business significantly in several ways:

• Guarantees 24/7 effective communication. You can answer customers’ inquiries without any worries regardless of the time of the day or night.

• They increase customer satisfaction. These systems automatically help cater to volumes of calls and without any shortcomings.

• Lowers cost of business operation. There is no need to hire multiple workers as this system will automatically handle relevant calls or queries.

• Enjoy customised customer support regardless of the language one is using.

• All calls are recorded for future references and analysis.

Implement IVR Best Practices into Your Business

Interactive voice response technology offers your business a means to grow and overcome competition. These systems provide a means to keep in touch with customers and avoid unnecessary communication difficulties. You shouldn’t have any reservations about investing in these telecoms systems as the benefits are potentially business-changing.

Working with Teleproject UK we can discuss your requirements and tailor a system to meet your needs. 

Categories
IVR

IVR Software: The Future of Payment Processing

IVR Software: The Future of Payment Processing

Interactive Voice Response software, or IVR software for short, often gets a bad reputation. However, this reputation exists not because of the concept itself, but rather the frequently poor implementation of IVR software or IVR Payment Solutions into already established businesses. At Teleproject UK, we’re looking to change the way the industry views IVR software by creating IVR systems that stay on the cutting edge, with robust infrastructure and constant support.

Teleproject UK Offers Cutting-Edge IVR Payment Processing

With our revolutionary approach to IVR systems. Teleproject UK can help your business stay on the forefront of customer service, especially when it comes to payment processing. There is no question that a properly-implemented IVR system can make a gigantic difference when it comes to how easy it is for your customers to make their payments on time. A working IVR system can drastically increase the ease with which customers can make their payments, as well as the ease with which you and your business can receive them. With our exceptional skill and passion for IVR. Teleproject UK is the ideal partner to help bring your business, school, or other company up to the cutting edge of payment processing.

Why IVR Is the Ultimate Option for Payment Processing

No Hidden Fees for Your Customers

The fact is, when customers are forced to pay hidden fees when making payments, it often breeds contempt for your business. The more agitated customers become with the practice of hidden fees, the less likely they are to continue offering you their patronage. With a properly-implemented IVR system from Teleproject UK payments can go through effortlessly, with no need for hidden fees. This means that customers will be happy and satisfied with their transaction every time.

No Processing Payments for You

Not only does an IVR system from Teleproject UK mean no hidden fees for your customers, but it also means no processing payments for you and your business. With other systems of payment processing, fees can severely get in the way of overall profits. When fees start to add up. that means you will have to increase the price you are charging customers for your services. This, in turn, can drastically affect the overall veracity of your business. With our IVR payment processing, you can forget about payment processing fees and focus on providing the best service for the best price to your growing customer base.

IVR card payments

Self-Service Means Less Staff

Another area where a well-implemented IVR system can save you money is in staff. Often, payment processing will require a whole team of individuals working around the clock to provide customer service to your clients. By outsourcing your payment processing to Teleproject UK you will be saving a bunch of time, energy, and money. A functioning IVR system will allow clients to pay their bills on time with no outside help required and all via their telephone keypad.


Proactive Customer Service

As businesses move away from one-on-one customer service to more digital modes of customer interaction, the means clients use to interact with your business digitally become more and more critical. By working with Teleproject UK. you can ensure that you are working with a trendsetter in the field of IVR payment processing. We have a growing infrastructure of support that will help keep you and your business on the cutting edge of customer service well into the future.


IVR Payment Processing Offers Unprecedented Protection

Not only will a good IVR payment processing system help increase your customers’ overall experience with your business, but it will also offer your business unprecedented protection when it comes to each and every transaction. It can do so by providing a complete and
easy-to-find database of all customer payments. With an IVR system from Teleproject UK every payment will have a paper trail, meaning that if your business ever needs to dispute a charge, you will have all the evidence needed to back it up.

IVR Card payment image

No More Unnecessary Chargebacks!

With other payment processing systems, businesses run the risk of falling victim to illegitimate chargebacks. A chargeback occurs when a business is forced to refund a received payment through the bank or credit card payment. While chargebacks may occur legitimately, many times they occur illegitimately. Without a proper record of all transactions, however, businesses may have a hard time fighting back against the claim of a chargeback. Many times, companies are forced to absorb the money lost on the chargeback and hope that it doesn’t happen again. With IVR payment processing from Teleproject UK fighting back against wrongful chargebacks has never been easier.


Automatic Recordings of Each and Every Transaction

With IVR payment processing from Teleproject UK. you can have all of your transactions automatically recorded. This means that each payment a customer makes will have a permanent log that can be easily found and accessed. With this complete call record, your business can have everything it needs to protect itself should any complications arise. With Teleproject UK recordings can be easily set up and accessed whenever you need.


How Teleproject UK Stays on the Forefront of IVR Technology

Teleproject UK was created with a passion for bringing IVR technology to it’s rightful place at the forefront of customer service. We aim to do so by revolutionising the current approach that most businesses have to IVR payment processing. Whereas many businesses will simply use IVR payment processing as an optional mean for payment, something that clients can use after office hours when no actual customer representatives are available on the line. IVR aims to make IVR payment processing the main means for receiving payments for all businesses.

In order to do so Teleproject UK implements proactive monitoring of it’s IVR systems to see when and where customers are having trouble with the current set-up. By seeing where and when customers are reaching snags in our IVR processing systems, our systems are allowed to evolve, offering the best customer experience possible each and every time.

With IVR payment processing from Teleproject UK your customers are guaranteed a simple and intuitive experience whenever it comes time to make a payment. As well, our text messaging systems can help notify customers whenever a payment is due. Meaning that you will have fewer customers forgetting to make their monthly payments. Little things like this are what give IVR payment processing systems so much potential, and that potential is what Teleproject UK aims to tap!


We Can Help You Attain Effortless PCI Compliance

Another great thing about working with Teleproject UK to create a payment processing system for your business is that it allows your business to achieve PCI compliance effortlessly. For those who don’t know, achieving PCI compliance is a never-ending battle that only gets more and more complicated the more payments you are receiving. With an IVR payment processing system from Teleproject UK your business is guaranteed PCI compliance the easy way.


What Does It Mean to be PCI Compliant?

PCI. or PCI-DSS. is an acronym that stands for “Payment Card Industry Data Security Standard”. If the name doesn’t give it away. PCI is used to refer to a set of basic security standards that all payment processors are recommended to follow so as to ensure the best protection for them, their clients and customer data. While payment processors are not specifically required to be PCI compliant, they will definitely be losing a large potential chunk of their customer base if they aren’t. PCI Compliance Process is vital.


Why Should Businesses Work to Be PCI Compliant?

Being PCI compliant is beneficial not only from a marketing standpoint, but also because of the protections it offers for you and your clients.

There is a lot that can go wrong when it comes to payment processing and card details, and achieving PCI compliance is a proactive way to assure both yourself and your clients that your payment processing system is safe and secure.


How Does a Business Become PCI Compliant?

For businesses, the road to PCI compliance can be fairly difficult. The more payments you are processing, and the more means by which customers are allowed to make payments, the more difficult it is to achieve total PCI compliance.

As well, once compliance is achieved, you will have to annually reevaluate your entire payment processing system to ensure it meets the next year’s PCI standards. Since achieving PCI compliance is essentially a never-ending battle, having a third-party payment processor that can meet PCI standards for you is often the preferred option for businesses. Teleproject UK will ensure PCI-compliance for all of it’s payment processing systems, meaning that you and your staff don’t have to worry about it!


Get Started with Teleproject UK Today!

If you are a business, school, or other company looking to get into the cutting edge of IVR payment processing, get started with Teleproject UK today! 

We can help pave the road to the future for your business, ensuring that all customer transactions go off without a hitch! As businesses move farther away from one-on-one personal interactions, the importance of a proactive and evolving IVR payment processing system only increases. 

By working with Teleproject UK you are ensuring that your business is staying on the cusp of customer interaction, providing the ultimate customer experience for all of your clients as well as bringing down operational costs. The fact that IVR payment processing can save you both time and money is simply an added bonus.

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IVR

3 Ways Cloud IVR Improves Your Healthcare Communications and Operations

3 Ways Cloud IVR Improves Your Healthcare Communications and Operations

Inefficiencies in communication, especially in the healthcare industry, can negatively impact the condition and recovery of your patients as well as patient experience. Moreover, it can also leave an unpleasant impression on patients and families who require prompt medical help. 

That said, you must act immediately if you are noticing breakdowns in your communication, both internally and externally. If left unaddressed, these issues can escalate and significantly lower the quality of care you provide for your patients. Ultimately, it can damage your reputation and affect the funding you receive to support your operations.  

This is where the importance of having the right communication tools comes into play. Interactive voice response system (IVR), in particular, is a powerful tool you can utilise in tandem with your voice channel to deliver convenient and customer-friendly service to your patients. 

Here are some applications of IVR in your healthcare communications that are worth exploring. 

1. Appointment Management 

The interaction between you and your patients is central to your healthcare service call center. That said, it is worth noting that all of these interactions usually start with an appointment or customer call. How you make and keep these appointments influence your performance, the reputation of your healthcare agency and ultimately customer satisfaction and customer expectations.  

Unfortunately, patients inevitably miss their appointments from time to time. Sometimes, they may show up late or ask to reschedule at the last minute, and this can easily dislodge your schedule for the day. 

Integrating IVR into your healthcare communications, patient experience and contact center allows you to send out regular appointment reminders for your patients to avoid these instances. It can be through SMS messages or pre-recorded phone calls. Additionally, you can customise when these reminders go out according to your preference. 

2. Medical Information Collection 

Integrating the technology into your communication system lets you use apps that allow you to record personalised test results and attach them to a patient’s medical record. When recording, you can use a combination of pre-recorded audio and text-to-speech for general test results. 

As soon as the recording is entered into the system, the app can call the patient and replay the recording for them to hear. If they have questions about their results, you can use the same technology to connect their calls directly to a nurse or a specialist. 

3. Asset Management 

You often work with a lot of medical equipment to provide the best care for your patient. If your facility is relatively big, however, finding the location of the right equipment can be a chore. This is another aspect where interactive voice response systems and unified communications can help. 

Using cloud IVR applications and IVR Software, you can assign an ID to a piece of equipment in your premises. When one of your team needs a particular apparatus, they only need to call a number and input the device ID. They will then hear a response dictating the current location of the apparatus in question. 

Having such integration makes it easier for providers to find critical medical equipment when they’re in a race against time. 

Conclusion 

There are various uses and applications of Cloud IVR solutions in your healthcare system and call center solution . Aside from the three mentioned above, you can also use it to transfer critical information quickly, identify a patient’s post-procedure issues faster, and automate the dissemination of prescription information. 

Your agency may be performing well at the moment, but there will always be room for improvement. You need to constantly find ways to refine your service and healthcare communications. In this regard, IVR is a technology that can remarkably streamline your processes and empower you to serve your patients in more unique ways. 

If you require hosted IVR solutions in Cornwall and surrounding areas, we’re the ones to call! We specialise in cloud-based telecom phone systems and Cloud based IVR call management solutions.

More importantly, our phone systems can be configured to meet your agency’s requirements.

If this sounds like what your healthcare agency needs, get in touch with us today! 

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IVR

IVR and What It Can Do For Your Business

In the simplest words, Interactive Voice Response (IVR), otherwise known as an auto-attendant or call menu, is a technology that allows your callers to navigate a phone system and be routed to the appropriate agent or department. 

As simple as its function may sound, IVR can help your employees save time, allow them to work on other more important tasks, and improve their overall efficiency. After all, they won’t have to spend long hours manually fielding every call to the right department anymore, your IVR will do that for you!  

If you know that your team has been struggling in this area, it may be high time for you to consider incorporating the benefits of IVR into your business’ phone systems. To cement its need, here are just a few of the various benefits your business can enjoy with an auto attendant. 

1. IVR Makes Your Business Look Professional 

One way to pique the interest of potential customers and gain their trust is to show them that you are competent and professional. You have to play the part wherever you are and wherever customers can get in touch with you, and this includes your business’ phone systems!

Having a call menu to greet your callers says a lot about your business. It means that you take care of all the details, even the smallest ones, to accommodate your customers and promptly attend to their needs. Moreover, call menus also help you handle a larger volume of inbound calls. You get to entertain all your callers and protect your credibility at the same time.  

2. It Gives Your Callers More Options

A well designed IVR service with Menu Options improves the customer call journey by getting them through to the information or department they need quickly.

As an example frequently requested information such as opening times, requesting a brochure and directions can simply be played back to the caller without the requirement for a live agent to assist.

More advanced options might included Database Lookups for retrieving account balances or secure credit card payment processing via the IVR payments.

3. It Helps You Provide High-Quality Service 

A well-planned and professionally created call menu can give your callers a customer service experience that will surely impress them and make them feel satisfied. You can further customise your menu options by recording your own audio or assigning certain music to be played for your callers every time they are put on hold. 

If you are interested in doing this, however, then make sure that the audio or music you use is of high-quality and at the right volume. 

Conclusion

Your business, no matter how small or big it is, can enjoy the benefits of having IVR incorporated into your office’s phone systems. Firstly, you will be able to free up your employees who used to field calls from doing this routinary task; instead, you can give them other assignments that contribute more value to your business. 

IVR are also helpful tools in improving your customer service and leaving a good first impression on your callers. If you truly want your business to succeed, it’s not enough to produce high-quality products or services. You must also pay attention to how you service your customers and respond to their enquiries about your offering. 

Interested in purchasing reliable hosted IVR solutions for your business in the UK?

We have got you covered!

We provide efficient telecom systems and IVR-based call management solutions to businesses and tailor them according to your needs.

Get in touch with us today to learn how we can do the same for you!