Unlimited Allowances
Teleproject UK’s unlimited bundles are truly unlimited where usage is appropriate to the subscription type.
Inappropriate usage would be considered as the following:
• Any usage outside normal commercial practice
• Any usage made via automated means (also see Gateway/AIT FUP)
• Any usage that damages or impairs the hosting network
• Any usage considered fraudulent, abusive, illegal or a nuisance
• Data usage where users regularly tether to 12 or more devices or have used 650GB of data twice within a 6 month period
• Data usage when roaming outside of the UK and exceeding more than 25GB of data within a single billing period.
We may investigate usage in order to ascertain whether your unlimited usage is in line with these guidelines.
In the event inappropriate usage is determined then we reserve the right to restrict services, adjust the plan or terminate the agreement based on the severity of the misuse.
Gateways/Artificially Inflated Traffic (AIT)
Teleproject UK and our network partners do not allow SIMs to be used in any equipment which enables the routing of calls or data (including, without limitation, text or picture messages) from fixed apparatus or standard devices to mobile equipment, by establishing a mobile to mobile call or transmission. Nor do we allow the use of any equipment which enables the sending of bulk SMS, voice or data services.
We reserve the right to suspend services without notice should we believe that such equipment is being used. During suspension, the liability for any access charges or calls will rest with you the customer.
Roaming
In line with Roam Like At Home legislation, we have introduced a Fair Usage Policy to ensure end user allowances are being used for purpose whilst roaming.
Policy Terms…
Inclusive roaming services on our mobile tariffs have been built for business users who travel periodically, and not those who roam across foreign networks on a semi-permanent or permanent basis.
If a customer uses their mobile in destinations outside the UK that qualify for inclusive access to standard bundles (including those countries that qualify for daily roaming services such as World Travel Select and/or legislation such as Roam Like At Home), and they have spent more time abroad than at home with their roaming use exceeding their domestic use, we will consider them a permanent roamer and charges will apply in line with our standard roaming out of bundle costs.
Please be aware that roaming activity will continue to be measured over a four month period.
Please note, Teleproject UK reserve the right to disconnect subscriptions and apply a standard £30 Cease Fee per subscription, in instances where terminations occur due to breach of listed policies.
Subject to Change
Our 30 day SIM Only tariffs are subject to change. We will ensure that at least 30 days’ notice is given before any changes take effect.
