Assist is already integrated with most of the UK acquiring banks and payment goes straight into your bank account. We only facilitate the transaction we do not touch the money!
The ActivePay™ Assist automated card payment line can be stand-alone on a dedicated telephone number and/or be incorporated as part of your phone IVR systems.
Your staff will be able to transfer callers wishing to pay by card to Assist as easily as transferring a call to a colleague. You can also promote your automated payment collections line on your invoices, payment reminders and website to benefit from 24/7 payment collection in order to collect payments. Our solution is hosted in a PCI-DSS Level 1 compliant environment.
Callers to Assist are greeted with your branded welcome message before being guided through the payment process. The system can be configured to ask for either one or two forms of caller identification with standard options including Account No, Reference No, Invoice No and Date of Birth.
Assist is available with or without a Local Database. When enabled callers identification information will be validated before they are presented with the payment due/ account balance. When disabled the caller can enter any amount between a minimum & maximum value. You can update your local database via SFTP Feed or in real-time using the simple API.
Once payment has been made you can opt to receive confirmation by email or we can post into your accounting software in an XML format. You can also view transaction information in the online management portal
Bill Payment and
One off or
The best way to experience how simple the ActivePay™ Assist solution is, is to try it yourself.
With this in mind, we have created a simple demo service to give you a feel of just how
easy it is to start taking phone payments and card payments over the phone.
When asked for your account number.
When asked for the amount.
When asked for a card number.
When asked for the expiry date.
When asked for the security code.