Careers at Teleproject UK

Job Brief:

We are now recruiting for a Trainee Support Desk technician working in the telecommunications sector.

We will teach you to provide first line technical support to our customers and the skills necessary to program and configure our range of VoIP telephone systems.

About Teleproject UK:

Teleproject UK is a small but well established provider of hosted telephone systems and communications solutions. We support a wide range of business customers who are based all over the UK.

Find out more about us here: www.teleproject-uk.com

Office / Location:

This role is based at our Technical Hub in Westerham, Kent. A small office environment working alongside our technical lead.

This is an office-based role, but home working a day or two per week may be feasible in the future.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or by email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• When service setup changes are required determine the best solution based on the details provided by the customer.
• Record events and problems and their resolution in company logs.
• From time to time attend company funded training courses which may involve travel and staying away for a few days.

About The Applicant / Requirements:

This role is ideally suited to someone that lives locally to Westerham or within an easy commute of no more than 45 minutes.

• Good grades in English Language and Mathematics.
• Be able to demonstrate computer literacy.
• A genuine interest in working in the ICT sector.
• Friendly, approachable, and keen to learn.
• Reliable and organised.
• Confident telephone manner.
• Smart, neat and tidy appearance.

Starting Salary and Prospects:

The starting salary on offer is £15,000 per annum. This will rise to £17,000 after completing the initial six month probationary period. Thereafter salary will be reviewed twice per annum.

We anticipate that the right applicant will learn quickly and within six months will be able to perform many tasks independently. We imagine that after two years the trainee will be fully trained with the trainee title being dropped after 12 months.

The office hours are 8.30am to 5.30pm Monday to Thursday and 8.30am to 5pm on Fridays. We are closed on weekends and bank holidays.

We believe that this is a fantastic time to join Teleproject UK and this fast moving and demanding sector.

How to Apply: 

Please send your CV and covering message to accounts@teleproject-uk.com