Ai, cloud computing and machine learning are growing the telecommunications industry, these types of technologies foster collaboration and remote working while improving efficiencies and productivity. In the digital era, telecom services are essential for business success and survival. Enabling effective communication and building flexibility in the workplace allowing companies to extend their reach.
Business Telephone Systems are no longer confined to phone and fax. The industry comprises high-speed internet, video streaming, messaging, mobile payments and many more features. Advancing technologies like 5G and cloud-hosted VoIP, are the catalysts of its growth. From working remotely to travelling and watching TV, the telecom sector is an important part of everyday life.
Recently mentioned in the World Economic Forum telecom technology is the driving power behind digital transformation. People across the world now have access to the latest news, information, products and markets. They facilitate remote working, real-time collaboration, virtual business and social meetings globally.
The “Always on,” era is now here with users under the age of 25 spend over 300 minutes on YouTube, Instagram and other internet platforms. Approximately 48% of adults running a business use social media for customer service. The global rise of shopping online is seemingly unstoppable, along with overall online usage.
Telecommunication and its importance
Telecommunications services and the rise of digital has disrupted traditional business models massively. The increasing demand for connectivity is urging businesses to improve their telecommunications infrastructure. Digital change is important for innovative companies, allowing them to keep pace with demand and develop new approaches and solutions.
Telecommunication services and digital communications importance has really become apparent during the current global COVID-19 pandemic. Telecom services enable online learning and communications as well as remote working. Video meetings, email, mobile communications and messaging make social distancing more tolerable and possible. If these digital telecommunications and technologies were not available, most businesses would be forced to stop their operations and trading.
Telecommunications companies are now in the process of utilising artificial intelligence and machine learning to enhance their customer service and internet connectivity. Using these companies can identify leads, analyse data and develop better solutions. Some operators use advanced algorithms to assist customers navigation through systems, IoT (Internet of Things) infrastructures are being used to monitor data centres remotely and identify breaches in security.
Telecommunications providers also have immediate and secondary benefits for your business. VoIP, mobile app and other means of communication mean your staff can transfer information in real-time and reach out to new and prospective clients, supporting your business, brand and customer service procedures and strategy. They can decrease operational costs as they are cost-effective, save office space, and improve productivity across all divisions.
Improve Collaboration with Business Telephone Systems
Telecommunications can aid collaboration between staff members, teams and departments. Video meetings, mobile phones, messaging and other telecom based services enable staff to brainstorm and share data, and work together on projects worldwide. If used correctly social media and real-time messaging help with collaboration, allowing businesses to build a digital workplace.
VoIP draws together factors like audio, video calling, voice services, email, texting and other solutions. Customers are able to manage conference calls in across the globe, operate virtual meetings and record calls. Compared to traditional phone and internet services, VoIP solutions are more affordable and can integrate with other useful tools.
Increase Productivity and Satisfaction of your Employees
Remote work can’t really operate without business telecommunication systems. As a director, you can provide your team with VoIP services, collaboration tools and software and other services that allow them to work flexibly on the move. Surveys suggest that people experience greater job satisfaction and productivity when working remotely. Another positive aspect is that many businesses find it easier to retain and hire talented employees and other groups that prefer to work with newer tech, communication tools and technology.
Harvard Business Review recently held a survey and assessed working from home during the COVID-19 pandemic. They held the survey with on over 600 employees. 50% of them said they could support a 10-hour workday in the first weeks of the national lockdown. Later in the pandemic, they said their workdays were still 10% to 20% longer than before the lockdown began.
The same study showed less stress experienced while working from home, mental focus and efficiency increased by 10%. They said that a greater work-life balance, more time for tasks, and less time wasted in unnecessary meetings were also highlights. Video meetings and other telecoms solutions enabled them to do their work business as normal and helped them move to remote working. Overall job satisfaction and well-being improved, too.
Reaching More Customers with Business Telephone Systems
We’ve outlined the benefits of integrating telecommunications equipment into businesses but it goes much more beyond increasing productivity and worker well-being. Leveraging telecom services means organisations can reach their perfect audience with the right message at just the right time. For example, 77% of customers want to receive text messages from brands to find out about the latest deals and news. 30% prefer to receive text messages rather than visit a business’s website, offices, shop or app.
Text messaging can be leveraged along with other services to engage and inform your customers. The open rate for text messages is over 90%, this is a huge contrast to email which only has an open rate of only 20%.
Targeted text message campaigns can help your business get customers’ attention, increase brand recognition and boost sales. Website links to can also be included in SMS messages to increase traffic and provide more information about your services or goods.
Automation seemed to be one of the buzz words of 2020, when it comes to telecommunications automation can enhance customer service. Examples of these include businesses using AI voice bots to help with their sales, marketing and customer support. Some of these bots can support with making payments, app and website navigation, reporting and other services.
Companies can also use video presentations or conferencing to launch new products, answer consumer questions, and provide useful content.
Your sales team can now utilise VoIP to carry out live video presentations and explain to potential buyers how to use their services or products.
We hope you agree that in recent decades telecommunication has really come to the forefront when it comes running, optimising and improving businesses. If you have any questions about how telecoms can help your business please do get in touch.
Teleproject UK is more than happy to review your requirements and tailor a system to meet your business needs, get in touch today.