When customer feedback is integral to your business, SMS Feedback Surveys can generate unprecedented response rates. Unlike email, where the average response takes as long as 90 minutes, 90% of us will reply
to a text within 3 minutes! Furthermore, our customers tell us that by using our platform, feedback is more spontaneous and therefore, more open and honest.
Flexibility with Complete Control:
Our easy-to-use online portal allows you to fully engage with your customers by building branded/image based surveys within minutes using HTML rendering to any mobile device.
By creating a compelling and interactive experience, (rather than the standard: “On a scale of 1-5, please rate our service, etc. text-only survey,) it dramatically increases participation as well as enhancing your perception as a customer-focused company, in tune with your demographic.
Feedback results appear in the client portal in real-time, with all answers visible, even when the survey is not completed! This allows you to identify any negative feedback for prompt escalation.
• Save on lengthy outbound call charges
• Create and manage fully customisable surveys in minutes
• Send surveys immediately or schedule for future broadcast
• Use comprehensive reporting tools to download and analyse responses
• Create unlimited bespoke surveys
• Increase response rates by allowing your customers to respond at a time that suits them
There’s no limit to the number of questions, surveys can be sent to unlimited recipients and can run for indefinite periods. Alternatively, expiry dates can be administered as closing dates for participants to submit responses.